Guest Concierge

Face Forward Aesthetics | Elevating Confidence, One Treatment at a Time

Join a Growing Team in Aesthetic Excellence!

At Face Forward Aesthetics (FFA), we believe you can elevate your life with our scientifically proven, luxury aesthetic services. Our commitment to unparalleled quality, industry-leading safety, and personalized treatments makes us the most approachable specialty medical spa in the industry.

We are powered by the people behind the mission and the culture they’ve built—a team that leads with empowerment, kindness, and passion. If you’re ready to make a meaningful impact in a guest-centric, innovative environment, join us as a Guest Concierge in our Cincinnati clinic.

What Makes FFA Unique:

• Empowered: We act with confidence and bring out the best in others.
• Kind:We lead with kindness, foster connectedness, and encourage belonging.
• Passionate:We elevate our guests’ lives through expertise and sincere dedication to aesthetics.

The Role

Face Forward Aesthetics is currently looking for a Guest Concierge to join our team in Cincinnati, OH. This position will work closely with a team of three Nurse Practitioners and two Guest Experience Managers, ensuring the most efficient and functional office for an amazing guest experience. A successful candidate possesses considerable tenacity, integrity, a strong desire to work in aesthetics, and a passion for building real relationships with guests. We are looking for innovative solutions, highly effective communication, and a strong drive to take our fast-paced company to the next level.

Responsibilities

• Demonstrate superior knowledge and understanding of FFA’s key service offerings and effectively assist guests over the phone, via e-mail, and in person.
• Navigate systems and applications to document guest interactions, generate leads, and contribute to the growth of the customer base in the market.
• Manage the follow-up process by reaching out to previous guests who have shown interest in Face Forward Aesthetics.
• Update the guest schedule throughout the day, provide updates of any last-minute changes, and resolve scheduling issues as needed by working with Guest Experience Manager.
• Provide administrative support for the office to ensure efficient operations and a presentable, functional site.
• Maintain a high level of engagement with FFA staff both within your site as well as other locations.
• Occasional travel within your market area may be required.

Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• 1 years of professional experience in an applicable field required.
• Self-motivated individual with a solution-oriented mindset
• Ability to accurately read and work with computer systems. Intermediate level of Microsoft Office Products preferred.
• Strong attention to detail
• Outstanding organizational and problem-solving skills
• Excellent communication and a true passion for building relationships
• Entrepreneurial spirit with the ability to work autonomously on multiple tasks in a fast-paced environment

No calls or walk-ins to center, please.

To learn more about Face Forward Aesthetics, visit our website at - www.ffaesthetics.com

Face Forward Aesthetics is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $42,000 - $46,000 per year bonuses

Job Type: Full-time

Pay: $42,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• No weekends

Application Question(s):

• The schedule for this position is Monday, Wednesday, and Friday from 8:45am-4:00pm and Tuesday and Thursday from 11:45am-8pm. Are you comfortable with working these hours?
• What makes you excited to work in aesthetics?
• How do you stand out above other candidates that are applying to this position?

Ability to Relocate:

• Cincinnati, OH 45236: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $46,000