What are the responsibilities and job description for the Spa Manager position at FACE FOUNDRI?
Job Description
SPA MANAGER - CHARLESTON (MOUNT PLEASANT)
JOB DESCRIPTION
We are seeking an experienced Spa Manager to manage the Charleston location for FACE FOUNDRIE, a new franchise in the focused facial bar category. The Charleston shop is located in Mount Pleasant and is the first in the Charleston market. The ideal candidate is motivated, hardworking, and positive, with a proven track record for meeting and exceeding salon sales through staff recruiting, productivity development and service promotions. The Spa Manager is responsible for creating, cultivating, and promoting an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, and professional recommendations. The Spa Manager reports to the franchise owner, and they serve as the primary contact for all salon personnel. Your skills, experience and talents as a Spa Manager will be essential to lead by example. The franchise owner is an experienced digital media executive and franchise entrepreneur, with 5 locations across two franchise brands opened nationally, and has a successful history of mentoring her employees for success.
ABOUT FACE FOUNDRI
FACE FOUNDRI is an all-inclusive focused facial bar that empowers our customers to look and feel their best by providing cutting edge services, accessible pricing, and an extensively trained staff of skin experts that deeply care about servicing our clients on their skin care journey.
RESPONSIBILIITES
- The Spa Manager is responsible for creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, and professional recommendations.
- The Spa Manager reports to the owner, and they serve as the primary contact for all salon personnel.
- Your skills, experience & talents as a Spa Manager will be essential to lead by example.
- Demonstrates high standards for customer service, image standards, and consistently executes FACE FOUNDRI expectations.
- Meets or exceeds financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, membership sales, retail revenue, retention / turnover, and contribution goals.
- Can identify opportunities for growth within staffing for growth, average ticket and rebooking.
- Responsible for performing services on guests and leading by example.
- Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and / or personal goals.
- Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
- Can identify when coaching vs. mentoring is needed.
- Responsible for identifying the skill development needed for each staff member and determining the right resource, including themselves, to develop the skill.
- Ensures all technical product training classes are attended.
- Conducts 90-day probationary reviews for all new staff.
- Responsible for placing and checking in supply orders timely and within budget while being cautious not to run out of supplies needed to service guests.
- Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.
- Assists with social media and marketing events.
- Helps forecast sales, growth trajectories and expansion plans.
The ideal candidate has the following characteristics, skills and or qualifications :
Job Types : Full-Time Hourly or Salary Based on experience (plus bonuses on sales and goals)
Availability : Some Nights and Weekends are required
Experience : Spa Manager 3 year (preferred) - Esthetics Experience 3-5 years (preferred, not required)
Location : Mount Pleasant, SC
