What are the responsibilities and job description for the Store Coordinator position at FACE FOUNDRIÉ?
Position Overview
The Store Coordinator will play a vital role in supporting the daily operations of the store, ensuring smooth guest experiences, and helping maintain a welcoming, efficient, and organized environment. This position requires strong customer service skills, excellent organizational abilities, and a passion for the beauty and wellness industry.
Key Responsibilities:
Customer Service Excellence: Greet clients, answer inquiries, and assist with booking appointments, ensuring a positive and professional experience from start to finish.
Scheduling & Appointment Management: Coordinate and manage appointments for facial services, handle cancellations, rescheduling, and ensure smooth transitions between clients and estheticians.
Retail Operations Support: Oversee the retail sales area, including inventory management, restocking, visual merchandising, and product display. Assist clients with product recommendations and sales.
Team Support: Collaborate with estheticians and other team members to ensure efficient service delivery. Provide support where needed, whether it’s handling administrative tasks or assisting with in-store promotions.
Client Records & Data Entry: Maintain accurate client records, including service history, preferences, and feedback. Input data into the system in a timely and accurate manner.
Facility Management: Ensure the store environment is clean, organized, and aesthetically pleasing. Monitor store supplies and equipment, and notify management when items need to be reordered.
Sales & Marketing: Execute in-store promotions, pop ups, and special events. Facilitate collaborations with other businesses. Assist with social media marketing. Promote retail products and services to drive sales and enhance the client experience.
Troubleshooting & Problem-Solving: Handle client concerns or complaints professionally, and work towards a solution that maintains customer satisfaction.
Skills & Qualifications:
Proven experience in administrative roles with strong organizational skills
Background in marketing, including social media management and campaign creation
Excellent communication skills and a customer-first attitude
Experience with retail or beauty industry operations a plus
Self-motivated, with a keen eye for detail and the ability to multitask
High school diploma or equivalent (college degree preferred)
1-2 years of experience in management, retail, customer service, or administrative support.
Strong organizational and time-management skills.
Excellent communication skills, both verbal and written.
Friendly, approachable, and customer-focused personality.
Experience or strong interest in skincare, beauty, or wellness is a plus.
Ability to multitask and thrive in a fast-paced environment.
Proficient with basic computer software (POS systems, scheduling software, Microsoft Office, etc.).
Perks & Benefits:
Competitive hourly rate or salary plus commission or bonus structure (if applicable).
Discounted skincare products and services.
Opportunity for career growth and development within the company.
Positive and supportive work environment.
