Critical Operations Manager

Critical Operations Manager Responsibilities:

• Lead the execution of both the tactical and strategic direction of a critical operations team to safely and effectively operate, maintain, and modernize physical infrastructure.
• Manage a team of Lead Building Engineers and Critical Facility Engineers through hiring, mentoring, coaching and intentional performance management to maintain a safe and effective operations environment.
• Review and serve as the final approval authority for procedures based on internal standards.
• Conduct Post-Incident and Root Cause Analysis reviews. Incorporate lessons learned into the day-to-day operations of the campus. Communicate significant lessons learned to relevant internal and external teams.
• Oversee the Personal Qualification Standard (PQS) for lead building engineers and critical facility engineers.
• Ensure critical facility engineers maintain proper training and qualification to stand shift and conduct operations and maintenance activities.
• Collaborate with peer COMs to ensure consistency in the strategy and approach to delivery of critical operations.
• Maintain partnerships with technical and support teams, along with cross-functional partners responsible for server hardware and network capacity to achieve maximum uptime.
• Support the environmental, health and safety (EHS) program as well as technical training programs to ensure adherence to Meta Safety Policies and Procedures.
• Routinely inspect buildings, grounds, and critical equipment and provide observation and assessment of operations in the data center.
• In collaboration with peer COMs and Lead Building Engineers, review risk mitigation efforts across the campus and resolve or escalate any concerns with conflicting redundancy impacts.
• Responsible for compliance and adherence with work management processes and workflows, including the accuracy of work orders in the Enterprise Assset Management System (EAM), and Standards.
• Develop and maintain a comprehensive incident response program of emergency operating procedures for the Critical Operations Team.
• Support construction project execution (new & retrofit) in the data center, which could include serving as the operations point-of-contact for construction projects and ensuring adherence to construction processes while supporting the critical operations environment.
• Occasional travel as required <10%
• however, more travel may be required during onboarding.

Minimum Qualifications:

• 8 years experience in critical facilities operations
• 3 years experience in team management
• Proficient with maintenance management programs
• Regularly walk job site areas of flat and uneven terrain
• Work at varying heights and from ladders
• Lift and/or otherwise move 45 pounds or more regularly
• Use hands and fingers
• Reach/push/pull with hands/arms/shoulders
• Stoop, kneel, crouch and crawl

Preferred Qualifications:

• 10 years experience in critical facilities operations
• 7 years experience in team management
• Associates degree, technical trade certification or state licensure in electrical, mechanical and/or controls

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