Senior Studio Manager LA Studio Manager US · NoHo (New York) Job at FaceGym Ltd

Senior Studio Manager (West Hollywood, Dual-Site in 2025)

The Brand :

FaceGym is the first of its kind—a unique facial fitness experience, and we're in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40 forgotten muscles of the face—in our Studios, on facegym.com and our Digital Studio, and at home. We are based in central London and operate across the UK and USA.

Job Summary :

This exciting role is currently based at our West Hollywood location but is expected to become dual-site in 2025 as we prepare to open a new studio in Los Angeles. The Studio Manager will oversee the day-to-day operations of the Studio, drive revenue and profitability, and lead and support the team. You will champion exceptional customer service, create a happy working environment for employees, and ensure consistent financial growth. This role reports to our District Manager NY & LA.

Key Duties and Responsibilities :

• Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve.
• Have a strong focus on client loyalty. Assess occupancy rates – inspiring the team to continually improve on their own occupancy and rebook goals.
• Drive the success of the membership programme by promoting its benefits to clients, encouraging sign-ups, and ensuring the team are knowledgeable and confident in discussing the programme with customers.
• Manage Studio inventory to ensure the Studio is stocked with the necessary products and tools / equipment required to carry out the full range of workouts.
• Ensure all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, maximizing every sales opportunity to achieve all set KPI’s.
• Ensure health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and take responsibility to make sure the studios and work stations are clean and presentable.
• Support the team with overcoming selling challenges and create retail theatre to attract and entice new customers during any downtime.
• Maintain an exceptional customer experience by ensuring the team are delivering workouts in accordance with workout protocols consistently.
• Confidently manage and overcome customer complaints and challenges in the Studio and over the phone.
• Build and constantly update knowledge on skincare, products and workouts.
• Communicate effectively and professionally with all FaceGym personnel, especially within the store they manage.
• Be a positive, motivated and well-informed team player.
• Recruit new trainers into the team and safeguard their induction program.
• Ensure a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team.
• Accurately complete and check all required paperwork and reports for the store and the team.
• Be skillful on Zenoti system; accuracy is key and ensure your team are the same.
• Operate efficiently point of sale systems, card machines and tills.
• Work and support management cover across locations and sites to further support and drive the business.

Person Specification :

Our Culture :

At FaceGym we work hard to ensure we promote a working culture that is positive, inspirational and truly inclusive; our teams are as diverse as our customers, and it’s this diversity that drives our success. We believe that people perform better when they can be themselves, in a healthy and supportive team environment.

Our Benefits :

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Salary : $90,000