What are the responsibilities and job description for the Client Success Coordinator position at Facial Mania Med Spa?
About Us
Do you have a passion for health and beauty? Join our talented and growing team at Facial Mania Med Spa. We are a young, innovative and fast growing Medical Spa franchise based in Florida.
Facial Mania Med Spa is seeking a pro-active, experienced client service and sales oriented schedule coordinator to work in our new spa located in St. Petersburg, FL. The ideal candidate must be reliable, motivated, enthusiastic with excellent phone demeanor, strong sales & social media skills and proficient in CRMs and/or medical practice management systems.
Facial Mania Med Spa offers:
- Exciting and fun working environment
- Excellent opportunity for future career advancement within the spa and franchise
- Competitive Base Hourly Rate
- Bonus on appointment volume
- Commission on membership and product sales
- Large discounts on all med spa products and services
- Additional locations opening soon in Tampa, Sarasota and Clearwater
Responsibilities/Duties (including but not limited to):
- Answer, screen and direct telephone calls, emails, text messages, messages from social media platforms
- Make daily outbound calls to confirm appointments and follow up on leads (no cold calling required, call volume on average is 150 calls per day)
- Greet customers and visitors and answer their general spa questions
- Register customers, verify and update data, assist customers in completing forms and document all the information received
- Explains services to the customers and collect payments
- Sell memberships and skin care products
- Create/post content for social media channels
Minimum Qualifications:
- Prior experience in retail sales, setting appointments and call center environment
- Strong focus in customer service
- Excellent communication skills, both verbal and written
- Pleasant and professional phone demeanor
- Ability to follow up and follow through
- Must be proficient with computers, social media and general office equipment
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy in handling client information
- Basic math skills for processing payments and handling cash transactions
We offer competitive pay rates and opportunities for career growth within our organization. Join our team of dedicated professionals committed to providing exceptional service to our clients
Please note that only qualified candidates will be contacted for an interview. Thank you for your interest in Facial Mania Med Spa
Job Types: Part-time, Contract
Pay: $15.00 - $25.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Compensation Package:
- Bonus opportunities
- Performance bonus
- Profit sharing
- Yearly bonus
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Spa or medical appointment scheduling: 1 year (Required)
Location:
- Saint Petersburg, FL 33701 (Required)
Work Location: In person
Salary : $15 - $25
