What are the responsibilities and job description for the Account Manager - Janitorial Services position at Facilities Maintenance Corp.?
Location: Primarily Hudson Valley with travel additionally required on a schedule.
Reports to: Sales Manager/Director of Operations.
Salary: $25-$35 based on experience Commission
Job Summary:
We are seeking a dynamic and results-driven Account Manager to join our growing team at F.M.C., a leading provider of janitorial services. The ideal candidate will have excellent customer service skill, a passion for sales, and the ability to manage and grow accounts. This position requires a self-motivated individual who enjoys building relationships, generating new business, and traveling to interact with clients.
Key Responsibilities:
Client Interaction & Relationship Management:
- Serve as the primary point of contact for assigned accounts, ensuring high customer satisfaction and resolving any issues in a timely manner.
- Regularly meet with clients to assess service needs, evaluate satisfaction, and ensure service quality standards are met.
- Develop and maintain long-term relationships with key clients and act as a trusted advisor.
Sales & Business Development:
- Proactively sell janitorial services to new clients, with a focus on identifying opportunities to expand service offerings.
- Generate leads through various channels, including cold calling, referrals, networking, and attending industry events.
- Create and deliver compelling proposals to prospective clients.
- Negotiate contracts and service agreements to close new business.
Travel & On-Site Visits:
- Travel within the designated territory to visit client sites, perform site assessments, and meet with clients.
- Conduct walk-throughs and audits to ensure proper service delivery and identify areas for improvement or upsell opportunities.
- Future extended travel may be required. This will be a major incentive to a prospective employee to the employer.
Administrative & Reporting Duties:
- Maintain accurate and up-to-date records of accounts, contacts, sales activities, and service agreements using CRM software.
- Prepare and present regular reports and management on sales performance, customer satisfaction, and account status.
Collaboration & Teamwork:
- Collaborate closely with the operations and cleaning teams to ensure services are being delivered as promised and identify any challenges.
- Assist in training and onboarding new clients to ensure a smooth transition from sales to service execution.
Qualifications:
- Proven experience in account management, sales, or customer service, preferably in the janitorial and facilities management industry.
- Strong communication and interpersonal skills, with the ability to build relationships in influence decision-makers.
- Ability to work independently, manage multiple accounts, and prioritize tasks effectively.
- Comfortable with regular travel within the designated region.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Valid driver's license and reliable transportation.
Preferred Qualifications:
- Experience in the janitorial services or facilities management industry.
- Familiarity with industry standards and cleaning protocols.
- Previous experience working in a customer-facing sales role.
Benefits:
- Competitive salary with commission structure.
- Health, dental, and vision insurance available.
- Paid time off (PTO) and holidays.
- Travel reimbursement and company vehicle (if applicable).
- Professional development and growth opportunities.
How to Apply:
Please submit your resume and a brief cover letter outlining you relevant experience and why you're a great fit for this role to info@fmccompanies.com.
We are an equal-opportunity employer and welcome candidates from all backgrounds to apply. join our team and help us provide excellent janitorial services while building lasting client relationships!
Job Types: Full-time, Contract
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $25 - $35
