What are the responsibilities and job description for the Operations Manager position at Facilities Management Services pbc?
Company Overview
FMS pbc is an innovative, Kentucky-based professional janitorial service with a diverse customer and employee base within 125 miles of Louisville. We are a for-profit social enterprise and strongly believe that our financial success is linked to our internal culture and external impact in the neighborhoods we serve. Our goal is to continue our 19 year run of continuous growth, increase profitability, and serve our employees and neighborhoods by addressing social issues around physical and financial health.
The Successful Candidate
The Successful Candidate is a true leader that takes pride in being part of the FMS Story and instills that pride in others. He/she positively leads people through challenges and provides opportunities for people to reach their potential. He/she exhibits a strong work ethic, self-motivation, the discipline to follow procedures, organizational and planning skills and a positive, friendly attitude. He/she will drive results through effective leadership, accountability, problem solving and procedural oversight. He/she will help create a positive, team-oriented environment and are champions of FMS initiatives, values and our mission to use our resources to provide opportunities and access for our employees and help the communities where we live thrive.
This position reports directly to the Sr. Manager of Janitorial Operations.
Responsibilities include and are not limited to;
Planning and Execution
o Field employee call-outs with Supervisors
o Create daily coverage plan with Supervisors and clearly assign daily tasks to field leadership
o Resolve immediate safety, equipment/supply, customer, and employee needs
o Coordinate tasks with customers and operations leadership
-Support Services
-Human Resources
-Equipment and Supply Processes
o Perform FMS Account Audits and FMS Quick Check
o Identify, create, and execute plans to address recurring customer, employee, safety, cleaning, and budgetary needs with leadership
o Perform FMS Field Leadership Training Program
o Develop routes, schedules, and start-up plan for new accounts with Director
Leading
o Coordinate, oversee, and verify employee training and development
o Oversee, execute, and verify employee relationship/recognition/engagement procedures
o Develop employee relationships through face-to-face communication
o Resolve and coordinate employee needs with Supervisors
Customer Service
o Develop, implement and verify customer service issue resolutions with Supervisor
o Notify customer of work performed with (I Was Here Program)
o Meet with customers on a regular basis
o Oversee resolution of safety, security, and cleaning issues with supervisor
o Perform quality inspections
o Champion initiatives with a “What Can We Do?” approach
Communication
o Communicate customer/account issues and successes with Manager on a daily basis
o Communicate daily execution of plans, issues, staffing, and success with customers
Coordinate Support Services
o Coordinate and oversee the execution of equipment, supply and HR needs
o Schedule, coordinate, and oversee the execution of required special programs and periodic tasks
Compliance and Accountability
o Verify execution of core cleaning functions and responsibilities at the supervisor and account level
o Maintain account budgets by identifying overages and executing plans with Manager
o Ensure profitability through P&L responsibility by working with your Manager to create and implement plans with your leaders at the account level
o Identify HR needs and execute with HR and Director input
o Complete employee evaluations
o Develop, revise cleaning routes with training support