What are the responsibilities and job description for the Quality Technician position at Facilities?
About us
More than 60 years as a leader in Spain in general business services. The Grupo EULEN has more than 7,000 clients in 11 countries, more than 75,000 employees, and more than 80 services in the market.
Our reputation for providing cost-effective and efficient quality services is recognized within the aviation industry. We are currently servicing most of the major airlines at the country’s major airports. We offer services in all areas of the ramp, cabin cleaning, janitorial, security, passenger, and baggage handling operations.
Job Summary
The Quality Technician ensures the floor and cleaning area of inspection are up to standards, and provides feedback to the client and General Manager on areas of improvement. This position will maintain the quality and effectiveness of our janitorial service in mind while providing our clients with excellent customer service and communication.
Key Responsibilities
- Conduct regular inspections of facilities to assess cleanliness and adherence to quality standards
- Identify areas for improvement and provide actionable feedback to staff
- Ensure compliance with company policies, health and safety regulations, and industry standards.
- Maintain accurate records of inspections, findings, and corrective actions taken
- Prepare detailed reports and documentation regarding quality control activities
- Assist in the training and development of janitorial staff on cleaning techniques, equipment usage, and quality standards
- Provide guidance and support to staff to help them meet quality expectations and address any issues
- Report any equipment malfunctions or needs for repair and coordinate with the Operations team.
- Address and resolve any quality-related concerns or complaints from clients with Operations staff
- Work closely with clients to ensure their cleaning needs and expectations are met
- Recommend improvements to cleaning processes and procedures to enhance efficiency and effectiveness.
Key Qualifications
- High school diploma or equivalent.
- Additional certification or training in janitorial services or quality control is a plus.
- Any prior knowledge needed for the role i.e. Microsoft Office in Excel and Word.
- Proven experience in a janitorial or custodial role with an understanding of cleaning procedures
What you will need
- Bilingual is required (English/Spanish)
- Strong organizational, time management and multi-tasking skills are encouraged
- Has a strong work ethic to provide the best customer service
- Self-motivated, goal-oriented, assertive, and a proven track record in exceeding objectives
Required Travel
This position requires traveling within the Fort Myers area. The incumbent will need a vehicle. The company provides reimbursement.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Physical Demands
The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and understand, hear, and comprehend the English language, be able to lift approximately 25 pounds and have a neat and professional appearance. Must be able to stand, bend, and walk for extended periods.
Work Environment
This job generally operates in professional educational, healthcare, and office environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
EEOC
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law
