Service Order Manager / QCM

FSI would like to hire a Service Order/Quality Control Manager (SOM/QCM) to join our team.

Job Summary

The Service Order/Quality Control Manager (SOM/QCM) ensures that the product or service we provide is fit for the intended purpose, is consistent and meets both external and internal requirements. This is a position is responsible for the performance, coordination and serving of all CM work. The SOM/QCM has full authority and responsibility for assuring performance objectives and standards identified in the contract are met. This includes legal compliance and customer expectations. The SOM/QCM coordinates the activities required to meet quality standards. The SOM/QCM manages through inspections and evaluations of the processes in working areas to ensure compliance with contract PWS, government regulations, industry and ISO 9001 standards. The SOM/QCM also monitors and advises on the performance of the quality management system (QMS), produces data and reports on performance, measuring against set standards. The SOM/QCM liaises with other managers and staff throughout the organization to ensure that the quality system is functioning properly. Where appropriate, the SOM/QCM advises Top Management on QMS changes and the implementation. The SOM/QCM assists management with training to enable others to achieve quality objectives. Ensures the Quality Management System (QMS) conforms to the requirements of the ISO 9001:2015 standards.

Responsibilities include the following. Other duties may be assigned.

• Responsible for administration of the Service Order and Quality Management Systems.
• Authority to act on behalf of the Contractor, and direct removal, rework, or replacement of defective materials or poor-quality workmanship and on all service order matters.
• Performs Inspections, Identifies Corrective and Preventive Actions, and performs Follow-up Activities.
• Key contact with customers and responsible for ensuring the execution of corrective actions and ongoing compliance with customers' specifications.
• Prepares and Documents quality plans, policies, procedures and summaries, to include subcontract activities.
• Plans and conducts internal audits.
• Verifies Contractor furnished PM records, cards, tags, or logbooks are attached to or placed near each piece of equipment in a conspicuous location.
• Maintains the confidentiality of sensitive quality and company proprietary information and promotes quality awareness.
• Maintains the Subcontractor Performance Evaluation program coordination and documentation.
• Performs duties of management representative to ensure the integrity of the QMS is maintained.
• Shall provide project management for Sustainment, Restoration, and Modernization (SRM) unfunded requirements and funded IDIQ projects for medical facilities.
• Planning, researching, and coordinating the requirement and project activities to ensure service order and task order objectives are accomplished.
• Review service order quotes or plans in order to determine the project time frame, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
• Establish work plans and staffing requirement(s) for each phase of the project and arrange for recruitment and / or assignment of subcontract project.
• Review service order quotes or plans in order to determine the project time frame, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project,
• Confer with subcontract project staff to outline work plans and assigned duties, responsibilities, and scope(s) of authority,
• Lead preconstruction and project coordination meetings with end users and FM staff, various mid to high level government staff and contractors.
• Develop market research for invitation(s) to bid (ITB) and then recommend to the COR and award contract(s) to the optimum bidder(s).
• Direct and coordinate activities of project personnel to ensure projects progress on schedule and within prescribed budget.
• Develop and maintain monthly requirements and submit status reports.
• Modify project schedules, plans, and assigned personnel as required.
• Confer with project personnel to provide technical advice and resolve any issues throughout the project duration.
• Coordinate with applicable Navy and Marine Corps base authorities to ensure proper/required permitting and documentation is provided for approval prior to execution of work.
• Provide technical guidance to assist Facilities Management and upper-level staff for construction and facilities management related activities.
• The SOM shall submit a monthly progress report.

Education and/or Work Experience Requirements

• High school diploma or general education degree (GED). Some college preferred.
• Shall be technically qualified in the field of Healthcare Facilities Management and Construction and shall have five (5) years of experience in health care construction, renovation, and maintenance and repair project management in a hospital environment, including the supervisory experience over a diversified workforce.
• SOM shall be familiar with the various codes and standards applicable to the O&M tasks covered by the performance work statement, NFPA, EPA, and Occupational Safety and Health Administration (OSHA) codes and standards and TJC for hospital accreditations. An American Society for Healthcare Engineering (ASHE) Certified Healthcare Facility Manager (CHFM) or Certified Healthcare Constructor (CHC) certification fora SOM is desirable.
• SOM shall possess advanced knowledge and understanding of all aspects of medical facility repair, construction and facilities management to include the following disciplines: mechanical, electrical, plumbing, communications, security systems, and landscaping.

• SOM should also have experience in federal government design and construction management policies and procedures to include: DoD MTF design standards, bid preparation, bid solicitation, bid evaluation and selection, award, inspection, acceptance and project close-out.
• At least five years of experience at a comparable level of responsibility in projects of similar size, scope and complexity.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Proven ability to develop Quality Plans and Procedures.
• Knowledge of principals and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Valid State issued Driver License required.

About FSI

Facility Services, Inc (FSI) is a premier services company dedicated to providing total base operations and maintenance on military bases, hospitals, research facilities, and specialty buildings across the United States, Alaska and Internationally. Our primary focus has always been to provide excellent customer service and quality craftsmanship to the United States Department of Defense and other federal agencies; while also, doing what is right for our employees.

We believe in a culture of engagement, collaboration, and achievement. We support our workforce with the tools and resources needed to achieve success for themselves and our customers. The hard work, experienced skills, and innovative solutions of our FSI Team is what sets us apart. As a family-focused company, we care about the well-being of our employees and their families. Check us out at www.facilityservicesinc.com.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed above.

Equal Opportunity Employer, including disability/vets