What are the responsibilities and job description for the Service Coordinator position at Facility Solutions Group, Inc.?
Overview
Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.
As one of the nation’s largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions we are expanding our staff and seeking a Service Coordinator to join the FSG Smart Buildings team.
Job Description
As a Service Coordinator, you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career-minded candidates who are willing to learn and grow with the company.
A Service Coordinator will:
- Enter and dispatch work orders
- Ensure that work orders have been received by subcontractors Verify the scheduled time and date of the work
- Enter accurate and complete notes in the system of correspondence with customers and subcontractors
- Act on all incoming phone calls
- Closing all service calls in the system when work is complete
- Update customer web-based portals
- Effectively manage the dashboard and maintain customer as well as FSG SLA requirements
- Purchasing support
- Accounts Payable Processing
- Accounts Receivable Processing
- Other duties as assigned.
Qualifications
JOB REQUIREMENTS
The ideal candidate will satisfy the following requirements and qualifications:
- High school diploma or equivalent
- Valid Driver's License
- Must be able to pass drug and background screen
- Thrive and adapt to a fast-paced dynamic environment.
- Maintain a strong ability to manage and complete projects under tight deadlines.
- Possess professional written and oral communication skills.
- Maintain an ability to see the larger picture.
- Retain a positive attitude with open, respectful communication.
- Be a resourceful problem solver that values creativity in decision-making.
- Possess high organizational skills
- Be able to delegate, monitor, and adjust action items
FSG is an EEO/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Pay Range
USD $23.00 - USD $25.00 /Hr.Salary : $23 - $25
