What are the responsibilities and job description for the Managed Service Sales Engineer position at Facsimile Communication Industries, Inc?
Overview
The Managed Services Sales Engineer looks to verify prospects that are a good fit for a partnership. The MSSE performs all fact-finding and provides customer-based requirements to the Pre-Sales Engineer to validate any technical requirements.
Responsibilities
- Lead point of contact for IT sales related matters for assigned accounts
- Develop and maintain a trusted advisor relationship with customers
- Act as the liaison between customers and Atlantic internal teams
- Review and make certain existing contact billings are accurate
- In accordance with Atlantic’s sales order process submission of worksheets for hardware/software, renewals and professional services
- Work with customer to thoroughly Fact Find new opportunities and understand the goals an initiatives as it relates to technology.
- Create an annual IT budget summary for each client based on their fiscal year end.
- Timely delivery of customer quotes and proposals ensuring profitability of the opportunity and meeting assigned gross profit (GP) targets.
- Participate in the preparation and delivery of account Technical Business Review in conjunction with the assigned vCTO.
- Work closely and communicate with account vCTO to identify sales opportunities within account base.
- Communicate with Atlantic Quote Desk to efficiently identify what is needed to provide quotations and proposals to customer
- Communicate with Project Manager to ensure timely completion of installation and professional services projects
- Maintain sales forecast and tracking in Connectwise daily.
- Update Connectwise Ticket queues
- Update IT Glue as necessary with latest proposal documents
- Assist with service issue escalations as needed
Qualifications
- Ability to present and communicate effectively at all levels of the organization, including C-level
- Skilled in delivering client-focused solutions centered on customer needs
- Detail oriented with focus on efficient time management
- Strong listening skills
- Strong verbal and written communications skills
- Working knowledge of computing and network infrastructure
- Working knowledge with MS Office Suite
(Note that a commission based comp plan is tied to this role)
