Customer Service Representative

Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking a Customer Service Representative to join our team! In this role, you will be responsible for processing customer orders accurately and efficiently while delivering industry-leading service. You will also provide essential information about our products, promotions, and services to both internal and external customers. If you thrive at problem-solving, and are passionate about providing exceptional customer experiences, we’d love to hear from you! We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers. This position pays: $21.00-$26.00/hour A Day In The Life of A Customer Service Representative: Answer customer calls in a professional, timely and friendly manner to process orders, provide promotional information, and advise of out of stocks Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied Verify customer account details; address, alternate shipping address, etc Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround Collaborate with outside sales representatives to provide best in class service to retail customers (or accounts) Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances) You will work a set schedule of Monday to Friday 8:00am – 4:30pm   What We're Looking For From You: Answer customer calls in a professional, timely and friendly manner to process orders, provide promotional information, and advise of out of stocks. Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. Verify customer account details; address, alternate shipping address, etc Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround Collaborate with outside sales representatives to provide best in class service to retail customers (or accounts) Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances)   What You Should Know About Us: Challenge yourself by working in a fast-paced work environment Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers A chance to work on process improvement initiatives and contribute to sustainability efforts A dynamic and collaborative work environment where your expertise makes a real impact Work in a facility where safety and cleanliness are highly regarded     Our Team's Favorite Perks And Benefits: A competitive total compensation package Best in class benefits because we care about your health and wellness! Physical Health Outstanding medical, dental, vision plans Health and dependent FSA Employer-paid life and long-term disability insurance Financial Health 401(k) with company match Financial planning and education sessions Discount on company products Safety footwear allowance Shift differentials for afternoon and night shift positions On demand pay Emotional Health Wellness days – 10 days per year to use for personal days, mental health days, or sick days\ Vacation days – 15 days per year 10 paid holidays per year Employee Assistance Program (EAP) Employee appreciation events and lunches

Salary : $21 - $26