What are the responsibilities and job description for the Customer Engineer position at Factory?
Customer experience is paramount at Factory. We deliver exceptional experiences for our customers, which stems from one of our core operating principles : Create Obsessed Customers. By providing close support and fostering strong partnerships, we ensure our customers unlock the full potential of our products. As such, we are looking to hire a Customer Engineerto play a crucial role in ensuring customer success and enhancing our product experience.
What you will do and achieve :
- Customer Journey Management : Drive end-to-end success for customers from pre-contract signing through pilot and conversion. Lead customers through onboarding, including training sessions with developers. Monitor and communicate the status and progress of customers to ensure their continued success.
- Proactive Customer Guidance : Understand each customer’s unique needs and provide tailored product recommendations and feature access to ensure they derive maximum value from our products.
- Technical Support : Address technical queries from customers and collaborate with the engineering team to resolve more complex issues as they arise.
- Data-Driven Product Insights : Harness customer data and feedback to drive transformative improvements in the product experience.
- Engineering Liaison : Act as a bridge between our customers and engineering teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently.
Qualifications
J-18808-Ljbffr
