We are dedicated to relentless customer service, always striving to exceed expectations with unwavering client care. By prioritizing transparency and clarity, we ensure everyone is informed and aligned through overcommunication. Committed to the highest standards of integrity, we maintain exceptional quality in all we do. Leading in knowledge, research, and ideas, we continuously strive to learn and innovate. Developing and implementing cutting-edge systems and processes help us achieve operational excellence and superior results.
Department : Sales
Reports to : Head of Sales
Job Summary :
The Account Manager will be responsible for managing a portfolio of accounts at Factory6 Inc, ensuring that customer needs are met and exceeded, and that revenue targets are achieved.
Supervisory Responsibilities :
Duties / Responsibilities :
Manages a portfolio of accounts, ensuring that customer needs are met and exceeded, and that revenue targets are achieved.Builds and maintains relationships with key customers, and acts as the primary point of contact for all customer inquiries and requests.Collaborates with departments, including R&D, Quality Control, and Production, to ensure that all customer requirements are met and that customers are satisfied with Factory6 Inc"s products and services.Develops account plans and strategies to achieve revenue growth, and identifies opportunities for upselling and cross-selling.Prepares and presents account reviews to senior management, including revenue forecasts, customer feedback, and action plans.Ensures that all customer data and information is accurately recorded and maintained in the company"s CRM system.Participates in customer meetings and presentations to provide technical expertise on product development and manufacturing.Collaborates with the marketing team to develop and execute marketing campaigns and programs to support sales efforts.Continuously monitors industry trends and customer needs to identify opportunities for new product development and sales growth.Performs other related duties as assigned.Required Skills / Abilities
Excellent interpersonal and customer service skills.Excellent sales and negotiation skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to function well in a high-paced and at times stressful environment.Proficient with Google Workspace, Microsoft Office Suite, and related software preferred.Qualifications :
Bachelor"s degree in Marketing, Sales, Business, or related field ORAt least three years of related experience required.Familiarity with quality and regulatory requirements for product development (e.g., FDA, EPA, GMP).Physical Requirements :
This position may require moving materials up to 25 pounds.May require occasional travel.The pay range for this role is :
60,000 - 75,000 USD per year(US)
PI261870448
Salary : $60,000 - $75,000
