What are the responsibilities and job description for the DataFeed Implementation Specialist position at FactSet Research Systems?
FactSet, a leading provider of financial information and analytics, empowers investment professionals around the world to make informed decisions. For over 40 years, our company has partnered with financial experts including portfolio managers, investment researchers, analysts, and corporate clients. FactSet provides clients with informed insights, portfolio life-cycle support, and industry-leading assistance from dedicated specialists.
The Data Solutions Client Engagement group drives the growth and support of FactSet’s DataFeed products. Through our industry-leading content delivery platform, clients have seamless access to organized and connected data. Our aim is to optimize client processes by delivering FactSet data through databases, programming languages, and web services. Due to our continuing growth, we are seeking a highly skilled and motivated individual to join our team as a DataFeed Specialist.
As a DataFeed Specialist, you will be responsible for managing new DataFeed implementations, which includes gathering client requirements, preparing sample files, design processes, implementation, and client education. You will collaborate closely with Sales, Product Management, and local client success teams during implementations.
Other responsibilities include:
- Supporting existing clients with notification and escalation procedures
- Client relationship management
- Providing external and internal product/solution training
- involvement in product development
- Collaborating with Sales specialists to identify and pitch appropriate solutions
- Training clients on leveraging their solutions effectively
Minimum Requirements:
- Bachelor’s degree required
- 2-4 years of implementation or client facing experience
- Technical skills such as application development, database management, and coding familiarity
- Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
Critical Skills:
- Strong organizational skills to manage multiple projects
- Effective communication and interpersonal skills to collaborate with diverse teams
- Ability to cultivate collaborative and productive relationships
- Adaptability and capability to manage multiple priorities
- Commitment to acquiring new technical skills and knowledge
Desired Skills:
- Knowledge of or experience with Microsoft SQL, Python, Jupyter NoteBooks preferred
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify
FactSet is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity
