UX Researcher

FactSet creates flexible, open data and software solutions for over 162,000 of investment professionals around the world, providing instant anytime, anywhere access to financial data and analytics that investors use to make crucial decisions.

Our Culture:

As a globally inclusive community unified by the FactSet spirit of going above and beyond for each other, we enable our people to bring their whole selves to work and to join in, be heard, contribute, and grow. Our work environment fosters diversity, engagement, and productivity.

Your Impact:

The UX Researcher is a 3 year research professional who leads or supports UX research studies related to FactSet’s stock and portfolio analysis software platforms. You will be part of “The Insighters” UX Research Team and part of the broader UX Design team. Within the UX Research Team, you will collaborate with other members on a variety of research assignments and team projects. Collaboration will sometimes extend to the broader Product team, as well as Sales, Marketing and technical teams. Our role at FactSet is to conduct research that helps identify how to build the right things and how to build them right. We help make the user experience better.

The best candidate for this role is a self-confident and self-motivated UX researcher who is curious and passionate about user insights. This candidate believes user empathy leads to improved user-centered design. This candidate has experience working with cross-functional teams, discussing research requests, setting expectations, and outlining suggestions and recommendations on the best way to approach a variety of research needs.

What You’ll Do:

• Plan and conduct medium-sized UX research projects, conduct data analysis, and synthesize higher level insights.
• Produce comprehensive and accurate UX research deliverables promptly for multiple projects simultaneously, demonstrating ability to meet project requirements and an understanding of standards, tools, methodology and procedures.
• Review written deliverables/reports with manager and other UX Research Team members and incorporate all feedback.
• Present deliverables verbally in scheduled final report readout calls, describing the goals of the study, important insights, detailed findings, and recommendations.
• Collaborate with designers, developers, and product managers to incorporate research findings into the design and development process.
• Observe the UX research process on assigned projects and contribute informative input while following the appropriate process.
• Provide transparency to management and project teams on progress and any delays, escalating issues to ensure all projects continue moving forward in a timely manner.
• Support additional initiatives that affect the broader organization (e.g., education, recruitment ops, helping the UX org to scale and grow).
• Engage in ongoing education related to UX research, FactSet, and the financial technology space; including all learning curriculums offered by FactSet. Education can come from many sources, and ongoing education may relate to clients, business, and products.
  
  

What We’re Looking For:

Requirements:

• Undergraduate or postgraduate degree in psychology, sociology, human-computer interaction/UX design, qualitative/quantitative research, or relevant experience.
• Minimum of 3 years' work or equivalent experience performing UX research activities such as interviews, usability tests, and surveys.
• A portfolio of work reflecting an array of skills that corresponds with the job level and the ability to provide actionable recommendations.
• Proficient with the research tools and activities required for job tasks.
• Experience with the principles and practices of UX research.
• Strong interpersonal skills including writing, speaking, and active listening.
• The ability to think analytically and solve problems.
• Experience collaborating with cross-functional teams and deliver high-quality work.
• Good presentation, communication, and storytelling skills.
  
  

What’s In It For You:

• The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, innovative minds that value collaboration and welcome your new ideas to the table.
• Mentorship and growth opportunities from senior employees.
• Career progression planning and a focus on career development, complete with dedicated time each month for conference attendance, online learning seminars, and networking.
• A robust social community dedicated to volunteerism, intramural sports, and team-building events.
• Business resource groups that align with our DE&I strategy, designed to cultivate an inclusive environment for all.
  
  

The budgeted salary range for this position in the states of Connecticut and New York is $95,000 - $115,000.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify

FactSet is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity