What are the responsibilities and job description for the Lead Practice Coordinator (Medical Practice Manager) - Neurosurgery position at Faculty Physicians Inc.?
The University of Maryland Faculty Physicians, Inc is currently seeking a Lead Practice Coordinator (Medical Practice Manager) in the Department of Neurosurgery. The Department of Neurosurgery aims to excel and innovate in the clinical practice, science, and education of neurosurgery. We seek to achieve this by creating a platform and culture whereby all team members contribute to this mission and reach their full capacity for impact and fulfillment. Critical to our success is each team member’s alignment and demonstration of our shared values:
- Patients First, together!
- Always Do the Right Thing
- Leave It Better Than You Found It
- Drive to Mastery
GENERAL SUMMARY
Supervises clinical, business office and other administrative functions of an ambulatory site. Coordinates cranial neurosurgery practice for Department Chair.
ESSENTIAL FUNCTIONS
- Actively utilizes improvement strategies and tools to positively impact all aspects of operations.
- In cooperation with departmental leadership, supervises all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
- Assists in the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
- Coordinates cranial neurosurgery practice of Department Chair. Manages clinics, patient calls, clinical studies operative dates.
- Works in partnership with lead physician to solve problems, resolves conflicts, enhances operations, quality and safety.
- Communicates operational issues to level of organization required to obtain timely and effective resolution.
- Follows service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
- Monitors expenditures at the department level looking for cost containment opportunities by promoting efficient utilization of staff and services.
- Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates and tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
- Assists in developing goals and objectives to meet the strategic and business objectives for areas of responsibility.
- Demonstrates a commitment to patient, visitor and staff by; complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
- Maintains establishes policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
- Maintains professional growth and development.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Uses the electronic medical record as documented in the department and/or FPI standard operating procedure and processes.
- Completes mandatory employee health, workers compensation, HR processes, and other training and requirements in required time frame to insure compliance with all FPI rules and regulations.
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.
SERVICE EXCELLENCE BEHAVIORS
Behavioral Competency: Service Excellence
Definition: The demonstrated ability to deliver compassionate, respectful and excellent service to our external customers (patients, visitors, business partners, etc.) and internal customers (co-workers and colleagues). Service excellence behavior is also demonstrated by continually striving to go beyond patient satisfaction to maximize patient loyalty.
Service: Anticipate the needs and exceed the expectations of our patients and others that we serve.
Anticipate potential needs and issues of internal and external customers. Proactively solicit customer feedback.
- Provide proactive, timely and effective responses to internal and external customer needs and requests.
- Model effective customer relations skills and behaviors.
Professionalism: Accept individual responsibility for conducting ourselves in an honest and ethical manner.
- Take ownership for all actions, behaviors, decisions and outcomes.
- Demonstrate dependability in attendance, punctuality, and job performance.
- Consistently seek out opportunities to enhance performance and make self-development a priority.
Innovation: Take the initiative to explore creative ways to improve the quality of care for our patients and those we serve.
- Proactively contribute to change and anticipate opportunities for improvements.
- Identify and act on opportunities for change and improvement.
Respect: Value individual and cultural differences by showing care and concern for all.
- Demonstrate actions and behaviors that consistently and actively promote trust, respect and confidence in self, peers, and the organization.
- Demonstrate respectful and appropriate communications and listening skills and behaviors to all.
Integrity: Base our actions and interactions with patients and those we serve on the FPI Way, values, standards, and behaviors.
- Energetically and enthusiastically model the FPI Way.
- Comply with all FPI policies and procedures.
- Model confidentiality and hold others accountable for maintaining confidentiality.
Teamwork: Help each other to better serve our patients and others.
- Consistently share information and ideas while working cooperatively with others to accomplish group goals.
- Consistently develop collaborative relationships with internal customers to accomplish department and FPI goals.
- Consistently provide and build team morale by promoting positive attitudes regarding the work environment.
SUPERVISOR COMPETENCIES
Specialized Knowledge
Remains current in field of expertise through seminars, professional associations, etc.
Utilizes knowledge of field/industry to make practical applications in every day operations.
Judgment/Decision Making
Assesses situations, considers alternatives and chooses appropriate course of action.
Establishes priorities and organizes work in a logical manner to accomplish goals.
Makes decisions or advises appropriate personnel of situation.
Supervises Others
Monitors employees compliance with employee health requirements, workers compensation, HR
processes and other mandatory training and requirements to include holding employee accountable
using progressive discipline as appropriate.
Sets clear objectives; distributes the workload appropriately.
Maintains two-way dialogue with others on work and results.
Lets people finish and be responsible for their work.
Monitors process, progress and results.
Commitment to Change
Recognizes and implements as directed.
Adept at creating the capacity for change through appropriate problem solving, innovation, role and
relationship influence.
Supports initiatives at FPI.
Commitment to Teamwork
Develops and maintains cooperative relationships with others at all levels of the organization.
Shares information, resources, and ideas.
Demonstrates flexibility in work practices, procedures or processes.
Works effectively with others to accomplish tasks and goals and to find solutions to problems.
Participates in and actively supports group decisions.
Works actively to resolve conflict to a positive outcome.
Process Management
Determines processes necessary to get things done.
Breaks down work into process tabs.
Manages schedules and tasks to complete all assignments.
Monitors process, progress and results.
DEPARTMENT SPECIFIC ESSENTIAL FUNCTIONS
Task
How Measured
Weight
1. Practice Coordination for Department Chair
Manage clinic, patients, clinical studies, operative dates, handling patient calls
50%
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED) preferred
- Minimum of 3-5 years medical office experience
- Minimum of 2 years supervisory or team leader experience in a healthcare setting
- Current knowledge of payer requirements for referrals and preauthorization
- Experience in front and back office operations
- Exceptional customer service skills
- Knowledge of GE, EPIC or similar computerized billing system
KnOWLEDGE/SKILLS/ABILITIES
Knowledge of ongoing, hospital, practice management and health care trends,
health care legislation and regulatory standards.
Knowledge of organizational fiduciary, budgetary, and financial methods and practices.
Knowledge of business and management principles involved in strategic planning, resource
allocation, leadership techniques, production methods, and coordination of people and
resources is required to perform the essential functions described.
Knowledge of contracts.
Ability to make operational and management decisions in response to changing
conditions and in emergencies.
Ability to communicate effectively both verbally and in writing.
Ability to delegate, direct, counsel and evaluate employee work and performance.
Ability to establish and maintain effective working relationships with all levels of personnel
within FPI, School of Medicine and University of Maryland Medical System.
Ability to present financial/budgetary information to numerous audiences.
Ability to develop operational and information systems related to department management.
proven analytical and problem solving abilities.
Ability to effectively prioritize and execute tasks in a high pressure environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, and utilize verbal communication/listening skills. The employee frequently is required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision. While performing the duties of the position, employee may be required to travel across campus for meetings/other business purposes.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Traditional business office environment.
This position is unlikely to be exposed to blood borne pathogens.
