What are the responsibilities and job description for the Surgical Scheduler Lead (Surgical Scheduler Supervisor) - Neurosurgery position at Faculty Physicians Inc.?
The University of Maryland Faculty Physicians, Inc is currently seeking a Surgical Scheduler Lead (Supervisor) in the Department of Neurosurgery. The Department of Neurosurgery aims to excel and innovate in the clinical practice, science, and education of neurosurgery. We seek to achieve this by creating a platform and culture whereby all team members contribute to this mission and reach their full capacity for impact and fulfillment. Critical to our success is each team member’s alignment and demonstration of our shared values:
- Patients First, together!
- Always Do the Right Thing
- Leave It Better Than You Found It
- Drive to Mastery
GENERAL SUMMARY
Oversees and ensures surgeries are posted correctly and timely by the posting staff. Proactively monitors potential cancellations due to controllable issues. Oversees and ensures that referral and pre-authorization activities are undertaken in order to provide maximum patient and provider satisfaction and maximum reimbursement. Maintains reporting to Sr Director on productivity, quality and service excellence. Maintains a positive work environment and serves as a player coach with new initiatives.
ESSENTIAL FUNCTIONS
- Oversees and manages office operations and creates efficiencies.
- Assists in developing goals and work plans to increase productivity in surgical posting policies and procedures.
- Develops guidelines for prioritizing work activities, evaluates effectiveness and modifies as necessary.
- Establishes deadlines and targets for work assignments.
- Identifies, analyzes and resolves work issues in a timely manner and ensures things do not escalate.
- Assists in recruitment, hiring, orientations and development for staff.
- Assists in evaluations, payroll, HIPAA, compliance in accordance with FPI policy.
- Assures office is appropriately stocked within budget.
- Assures patient satisfaction and service excellence.
- Monitors, evaluates and decreases surgical cancellations.
- Increase patient’s readiness for surgery. Checklist and reporting in surgical database.
- Assists with implementation of surgical coordinator role.
- Completes mandatory employee health, workers compensation, HR processes, and other training and requirements in required time frame to insure compliance with all FPI rules and regulations.
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.
SERVICE EXCELLENCE BEHAVIORS
Behavioral Competency: Service Excellence
Definition: The demonstrated ability to deliver compassionate, respectful and excellent service to our external customers (patients, visitors, business partners, etc.) and internal customers (co-workers and colleagues). Service excellence behavior is also demonstrated by continually striving to go beyond patient satisfaction to maximize patient loyalty.
Service: Anticipate the needs and exceed the expectations of our patients and others that we serve.
Anticipate potential needs and issues of internal and external customers. Proactively solicit customer feedback.
- Provide proactive, timely and effective responses to internal and external customer needs and requests.
- Model effective customer relations skills and behaviors.
Professionalism: Accept individual responsibility for conducting ourselves in an honest and ethical manner.
- Take ownership for all actions, behaviors, decisions and outcomes.
- Demonstrate dependability in attendance, punctuality, and job performance.
- Consistently seek out opportunities to enhance performance and make self-development a priority.
Innovation: Take the initiative to explore creative ways to improve the quality of care for our patients and those we serve.
- Proactively contribute to change and anticipate opportunities for improvements
- Identify and act on opportunities for change and improvement
Respect: Value individual and cultural differences by showing care and concern for all.
- Demonstrate actions and behaviors that consistently and actively promote trust, respect and confidence in self, peers, and the organization.
- Demonstrate respectful and appropriate communications and listening skills and behaviors to all.
Integrity: Base our actions and interactions with patients and those we serve on the FPI Way, values, standards, and behaviors.
- Energetically and enthusiastically model the FPI Way.
- Comply with all FPI policies and procedures.
- Model confidentiality and hold others accountable for maintaining confidentiality.
Teamwork: Help each other to better serve our patients and others.
- Consistently share information and ideas while working cooperatively with others to accomplish group goals.
- Consistently develop collaborative relationships with internal customers to accomplish department and FPI goals.
- Consistently provide and build team morale by promoting positive attitudes regarding the work environment.
SUPERVISOR COMPETENCIES
Specialized Knowledge
Remains current in field of expertise through seminars, professional associations, etc.
Utilizes knowledge of field/industry to make practical applications in every day operations.
Judgment/Decision Making
Assesses situations, considers alternatives and chooses appropriate course of action.
Establishes priorities and organizes work in a logical manner to accomplish goals.
Makes decisions or advises appropriate personnel of situation.
Supervises Others
Monitors employees compliance with employee health requirements, workers compensation, HR
processes and other mandatory training and requirements to include holding employee accountable
using progressive discipline as appropriate.
Sets clear objectives; distributes the workload appropriately.
Maintains two-way dialogue with others on work and results.
Lets people finish and be responsible for their work.
Monitors process, progress and results.
Commitment to Change
Recognizes and implements as directed.
Adept at creating the capacity for change through appropriate problem solving, innovation, role and
relationship influence.
Supports initiatives at FPI.
Commitment to Teamwork
Develops and maintains cooperative relationships with others at all levels of the organization.
Shares information, resources, and ideas.
Demonstrates flexibility in work practices, procedures or processes.
Works effectively with others to accomplish tasks and goals and to find solutions to problems.
Participates in and actively supports group decisions.
Works actively to resolve conflict to a positive outcome.
Process Management
Determines processes necessary to get things done.
Breaks down work into process tabs.
Manages schedules and tasks to complete all assignments.
Monitors process, progress and results.
- MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree.
- Minimum of five years related medical office experience.
- Accurate data entry skills.
- Current knowledge of payer requirements for referrals and preauthorization.
- Knowledge of IDX or similar computerized billing system.
Knowledge of ICD-9 and CPT coding.
General understanding of back office operations.
Strong customer service skills.
PC proficiency.
Knowledge of medical terminology preferred.
Surgical posting ,Neurosurgery, OR or Orthopaedic experience preferred
LANGUAGE SKILLS
Ability to read, analyze, and interpret documents.
Ability to effectively present information and respond to questions from managers, patients and staff.
Ability to write reports and memos.
REASONING ABILITY
Ability to clearly communicate and apply policies and principles to solve every-day problems
and deal with a variety of situations.
Ability to plan, exercise initiative, problem-solving, decision-making.
Ability to read, interpret, and apply clinic policies and procedures.
Ability to identify problems and recommend solutions.
Ability to establish priorities and coordinate work activities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, and utilize verbal communication/listening skills. The employee frequently is required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision. While performing the duties of the position, employee may be required to travel across campus for meetings/other business purposes.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is, for the most part, a traditional business office environment.
This position is unlikely to be exposed to blood borne pathogens.
