Site Warranty Superintendent

FADING WEST - "We build community" Fading West exists to build thriving and connected communities by reimagining the construction industry. Our vision is to eliminate the housing crisis for the workforce and the communities they serve. Our mission is to create attainable, high-quality, architecturally interesting, diverse communities for the workforce. To accomplish this, we fully integrate design, development, manufacturing, and construction in a single LEAN value stream. CORE VALUES We Care for People We Keep Our Promises We Hate Waste We Love Challenges We Simplify & Standardize We Excel & Outperform OUR CULTURE Strong Work Ethic, Fun, Learning, and Humility Fading West employees : do not need to be managed consistently impress the team with their insights and output are wicked smart but dont take themselves too seriously have a passion for the companys success without ego or pride in ownership are teachable, collaborative, and committed to continual learning, growth, and personal development Problem-Solving in a Challenging, Changing, and Flexible Organization Fading West employees : Challenge the norms and think outside the box enjoy the excitement of figuring out the how that accomplishes the what we are trying to achieve Manage Complexity and Simplify Systems Fading West employees : enjoy managing complexity to create efficient systems and processes that reduce waste and increase simplicity Strategic Visionary Thinking Fading West employees : Help develop strategies to achieve the objectives of the business plan to maximize return and minimize risk Relationships and Mission Fading West employees : Place a high value on relationshipsAre discerning, highly relational, people connectorsPromote and maintain Fading Wests core values and mission statementAre inclusive and build a culture where difference and creativity are valuedBelieve diversity drives innovation POSITION SUMMARY The Warranty Superintendent at Fading West Construction is responsible for managing all warranty claims submitted by homeowners and clients for completed homes. Acting as the primary liaison between homeowners / clients and Fading West Construction, this role ensures all warranty issues are addressed in a timely, professional, and efficient manner. The Warranty Superintendent will coordinate repairs, communicate with internal teams and subcontractors, and maintain the highest levels of customer satisfaction. Responsibilities Warranty Claims Management : Oversee and manage the service email / portal, ensuring timely and respectful responses to client and homeowner inquiries. Schedule service appointments with clients and homeowners who submit warranty claims. Update and maintain accurate records of open and closed warranty claims in the tracking system. Team Management & Coordination : Train and manage Fading West Construction team members assigned to assist with warranty work. Source and procure materials needed to perform work required to resolve claims. Schedule and oversee subcontractors for claim-related repairs when necessary. Reporting & Communication : Provide weekly updates to supervisors on the status of warranty claims and any ongoing issues. Offer constructive feedback to supervisors and Fading West Homes factory personnel to improve factory processes and reduce future warranty issues. Strategic Collaboration : Collaborate with other Fading West Construction superintendents and management to balance modular project progression and warranty service requirements. Contribute to improving modular construction finishing processes while maintaining warranty expectations and homeowner communication. Customer Relations : Maintain professional and respectful communication with clients and homeowners throughout the warranty process. Ensure warranty work meets Fading West Constructions quality standards and homeowners expectations. Qualifications 5 years of experience in construction, customer service, or warranty management. Familiarity with modular construction is a plus. Strong organizational and time-management skills to handle multiple claims simultaneously. Exceptional interpersonal and communication skills to build trust and rapport with clients, homeowners, and team members. Proficient in scheduling, coordinating teams, and managing subcontractors. Analytical and problem-solving abilities to resolve claims efficiently. Proficiency in construction management software and Microsoft Office Suite. Ability to read and interpret construction drawings and specifications. High school diploma or GED required; additional education in construction management or related fields preferred.