What are the responsibilities and job description for the Esthetician - Part-Time position at Faena Hotels and Residences LLC?
THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
JOB OVERVIEW
Therapists are responsible for delivering exceptional treatments to guests of the spa. Responsible for revenue generation through retail, up selling and cross sales to other areas of the spa.
DUTIES AND RESPONSIBILITIES
- Perform all treatments at an exceptional standard, with an authentic care for the guest’s well-being.
- Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.
- Protect the guest experience by moving quietly around the treatment room and in corridors.
- Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
- Maintain linen and product levels in the treatment rooms, ensuring treatment carts are stocked, clean and organized as per the spa standards.
- Follow treatment room opening and closing procedures correctly.
- Maintain the highest standard of guest service and displaying genuine care and attention to detail.
- Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
- Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
- Report any guest complaints to the Spa Manager so that they can be handled promptly and effectively.
- Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
- Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas.
- Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
- Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
- Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
- Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.
