What are the responsibilities and job description for the Housekeeping Manager position at Faena Hotels and Residences LLC?
THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
JOB OVERVIEW
Responsible for the management of all aspects of a 24-hour housekeeping operation and oversee the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position provides leadership and direction to room attendants, housemen, public area attendants, mini bar attendants and supervisors. Supports the Housekeeping Director with operational and administrative and operational duties.
DUTIES AND RESPONSIBILITIES
- Manage daily Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms
- Ensure rooms are clean and available to guests in a timely and efficient manner
- Manage daily systems use and management, cost controls and overall profitability, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward.
- Oversee and conduct room inspections.
- Be the primary manager responsible for evening Housekeeping services and Public Areas.
- Facilitate hiring process, including interviewing, training, and evaluating job performance.
- Provide ongoing training and development to all positions.
- Interact with all employees in the Housekeeping Department.
- Evaluate, coach, counsel and provide leadership support.
- Conduct inspections of guest rooms and provide feedback to room attendants.
- Manage administrative duties, including payroll and operating expenses.
- Conduct monthly supply, linen and uniform inventories to ensure accurate management of resources.
