Disaster Resilience Case Manager Associate

Job Title: Disaster Resilience Case Manager Associate

Type of Position: Part-time, hourly non-exempt *with potential to transition to full time based on grant funding

Grade: 17

Work Setting: Remote; central to Knott, Letcher, Perry, Floyd, and Breathitt counties in KY

Travel Required: Yes, frequent travel required

Job Summary:

The Disaster Resilience Case Manager Associate will conduct program outreach, client intake, and eligibility review for Disaster Recovery housing programs in eastern Kentucky. This position will report to Fahe’s Disaster Resilience Director and will be responsible for engagement with program partners, including local governments, developers, and clients. This position will also identify opportunities and partnerships that enhance the work of the Fahe Network.

This role is funded through a specific grant, and while it offers a unique opportunity to make a significant impact, please note that the position is contingent upon continued grant funding. As such, the duration of employment may be limited.

Key Responsibilities:

• Conduct outreach and intake activities for clients participating in disaster recovery programs; review income and eligibility documentation for applicants; effectively communicate criteria to clients and navigate clients through program checkpoints.
• Provide customer service and regular communication to team, clients, contractors, and program partners.
• Through training, familiarize with program regulations and eligibility criteria to ensure compliance. Maintain best practices for Personally Identifying Information and client confidentiality.
• Report data through system of record; work with DR Compliance Specialist to QC files and maintain accurate client data
• Support other Fahe DR team activities as required and participate in regular team meetings.
• Perform other functions as necessary or as assigned.

Qualifications & Requirements:

• Education: High School Diploma Required, associate’s degree preferred
• Experience:
• 1-2 years of case management experience required, Familiarity with CDBG-Disaster Recovery or FEMA programs, nonprofit client services or case management, and Salesforce or other systems of record used for managing client/case info preferred
• 1-2 years of working with grant funded programs or state/federal projects preferred

• Skills:
• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams). Basic administrative duties and knowledge of basic office equipment. Strong written and verbal communication skills. Problem Solving. Time management and organizational Skills. Attention to Detail. Teamwork. Emotional Intelligence and Interpersonal Skills
• Client and Relationship Building and Case Management
• Collecting, analyzing and evaluating data
• Salesforce/CRM Software Experience
• Sales and Promotion of Services via Community Engagement

• Licenses and Certifications:
• Valid Driver’s License required
• Disaster Case Management Certification preferred

Work Environment & Physical Requirements:

• Primarily a sedentary role, requiring extensive use of a computer.
• Ability to lift up to 15 pounds occasionally.
• Minimal exposure to adverse environmental conditions.

This position plays a critical role in the success of Fahe’s Programs Department and Project Management.

For the past eight years, our staff nominated Fahe as one of the top 100 Best Places to Work in Kentucky. Fahe is an Equal Opportunity Employer seeking applicants who can bring diverse viewpoints, experience, talents, and culture to promote our organization’s mission of building the American Dream. We offer a diverse work environment with competitive salaries and excellent benefits. Visit www.fahe.org to learn more about Fahe. 

Note: We are currently not hiring in the following states: California, Oregon, District of Columbia, New York, Washington, Massachusetts, Connecticut, Colorado, New Jersey, Hawaii, Illinois