What are the responsibilities and job description for the Operations Support Specialist position at Fahrenheit Creative Group?
The Operations Support Specialist works closely with the Senior Operations Support Specialist to ensure all administrative and basic operational tasks are completed with excellent attention to detail and a high level of efficiency. You will support Senior Operations Support Specialist in completing tasks, and activities to ensure the day-to-day needs of team members are anticipated and met.
Essential Job Duties
Learning (15%)
- Participate in professional development and learning activities to continuously improve communication, organization, and writing skills
- Read and reflect on agency readings; connect readings to short- and long-term goals for team and agency
- Participate in agency team meetings, professional development check-ins, and other internal meetings, as needed
- Maintain a high level of organization for print and digital files and materials
Office Operations and Bookkeeping Support (85%)
- Maintain positive and professional staff and client relationships; welcome and greet clients and office guests
- Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages
- Assist Senior Operations Support Specialist and leadership team with general operational tasks
- Assist with planning and scheduling meetings, presentations, and other office-related events; sending reminders regarding upcoming appointments
- Assist with managing communication of information in and out of the office; drafting correspondence letters, emails, memos, etc., as needed and requested
- Manage shipping, postage, and delivery for internal and client projects, including organizing mail, preparing shipments, and arranging pick-ups/drop-offs
- Ensure the office is kept clean and organized at all times
- Use Teamwork project management software to organize internal projects, schedule tasks, and communicate with team members
- Draft detailed notes and action items for internal meetings and send internal and external follow-up emails to ensure deadlines are met
- Assist with the purchasing, delivery, and organization of office supplies and materials
- Assist Senior Operations Support Specialist with basic bookkeeping tasks, (like scanning receipts, checks, invoices)
- Contact clients about aging accounts receivable
Job Requirements & Qualifications
- Excellent written and verbal skills
- Detail-oriented with exceptional organizational skills
- Ability to learn and adapt quickly in a fast-paced environment
- Intrinsically motivated self-starter, team player, critical thinker, and effective communicator
- Familiar with common office equipment (printers, copier, fax, etc.)
- A healthy dose of curiosity
- Extensive knowledge of Microsoft Office
- Outstanding communicator, both orally and written
- Excellent customer service skills
- Strong problem solver and analytical thinker
- High level of discretion
Compensation commensurate with experience.
About Fahrenheit Creative Group
We are a Black-owned, full-service marketing communications firm in Jackson, Mississippi. We work closely with our clients to develop and deliver strategic communications plans and powerful, creative designs that support their missions, amplify their work, and produce meaningful outcomes.
We firmly believe in equity, justice, community, and learning, which is why we strive to practice and promote those values in our offices and advance those ideals through our work.
