Surveillance Agent

Act as oversight and security agent for management and customers. Observe casino for irregular activities. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Essential Functions –

• Documents procedure infractions

• Documents incidents of theft, etc.

• Conducts or assigns Close Watch or other special surveillance

• Informs Director of special observation requests

• Forwards all reports to Director

• Recommends Close Watch on personnel observed to be acting suspiciously

• Makes proper notifications of Gaming and other violations

• Represents Director in his absence

• Perform all other duties, as assigned

Supervisory Responsibilities: Yes (6 direct reports)

Education and/or Experience: 3-5 years of experience. Knowledge of principles and processes for providing customer service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner. Ability to perform normal mathematical computations in regards to the implementation of current duties. Ability to define problems collects data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several variables.

Licenses/Certificates: Must be 21 years or older. Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.

Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves lifting, walking, talking, hearing, bending, stooping, and climbing. Must be able to lift and carry up to 50 pounds. Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times. The work environment consists of very non-demanding surroundings with a low noise level. Will occasional work in extreme heat or cold conditions.

Surveillance Agent – Job Description

Essential Functions –

• Monitor and observe gaming establishments

• Conduct investigations

• Must be able to prepare Surveillance reports as required in a complete, factual and legible manner

• Testify as necessary in a court of law as a witness

• Safeguard all confidential information

• Makes proper notifications of Gaming and other violations

• Performs other related duties as assigned

• Must be 21 years or older. Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.

• Must have a High School Diploma or GED