Learning and Development Manager

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

  The Learning and Development Manager contributes to the development and facilitation of multiple learning projects simultaneously for all departments including Clinical, Behavioral Health, Dental and other administrative and programmatic departments and provides administrative support related to content development and improvement.

Duties and responsibilities

The Learning and Development Manager reports to Director of Talent Development and Learning Center. Specific responsibilities include, but are not limited to:

• Assist with the development and facilitation of learning programs that include multiple modalities: self-paced, e-learning, virtual and in-person workshops, and on-the-job learning activities and facilitate internal staff development sessions
• Oversee the collection and compilation of program evaluation measures that are used to assess curriculum effectiveness
• Provide assistance with a medical assistant scholarship program by scheduling and participating in interviews and assisting with logistics related to welcoming and onboarding new students
• Act as a liaison with the community for needs assessments and course development such as English as a Second Language and GED programs.
• Distributing pre-work and follow-up materials for in-person development programs

• Provide proactive administrative support for the Fair Haven Community Health Care talent development function, including
  • Preparing and distributing program materials and managing logistics related to learning programs.
  • Scheduling participants and rooms, and coordinating with Facilities and IT on any space or technical requirements    
• Manage the distribution and processing of online assessments used in development programs
• Collect and compile course evaluations and participant feedback for use in program improvement processes
• Assist with purchasing process and tracking payments in process

Qualifications

Baccalaureate degree in related field required, Master’s degree preferred. Experience developing and delivering learning development initiatives and proficiency with PowerPoint, Word, and Excel is required.

The ideal candidate will:

Be organized and detail oriented

Possess excellent writing and editing skills

Have experience with project/program management

Have a customer service orientation

Be a resourceful relationship builder

We are seeking an individual with a curiosity about adult learning and how a talent development team supports the needs of an organization.  

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.