What are the responsibilities and job description for the Cowfe Assistant Manager position at Fair Oaks Farms Management LLC (FOF)?
Select Milk Producers is one of the nation’s largest and most progressive dairy cooperatives, with 32 wholly owned subsidiaries, 12 processing plants, and 8 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions, GreenLink and Select Services. With over 1,000 employees, the Select Milk family of companies impacts all aspects of the dairy farm business and at the heart of our family of companies, is you.
"We strive to go above and beyond what’s expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it’s in our culture and our character. We believe in being accountable, in doing what’s right, in performing at our best, in setting a higher standard."
Select Milk Producers and its subsidiaries offer attractive compensation and a best-in-class benefits package that includes but is not limited to medical, vision, dental, life insurance, and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace.
REPORTS TO: COWFÉ MANAGER
DUTIES AND RESPONSIBILITIES
- Display excellence in all aspects of customer service and continually strives to improve existing service programs and training.
- Assist Manager in coaching and developing staff.
- Follow and enforce policies as outlined in the employee handbook and SOPs. Openly discuss ways to improve operations.
- Accurately account all basic and advanced cash handling functions and reports.
- Assist placing product orders and Inventory control.
- Ensure all product and supplies available for purchase are in stock and displayed properly 100% of the time.
- Keep open communication with manager about product shortages and quality issues.
- Act as Manager and perform managerial duties when Manager is unavailable.
- Have basic knowledge of POS system and registers.
- Solve problems with customers, employees, and operations when required.
- Ensure 100% of customers are 100% satisfied 100% of the time.
- Direct employees, create strategies, and execute plans during extra slow times and through extra heavy customer flows to maintain constant performance.
- Enforce safe food handling procedures.
- Enforce completion of daily duties on day to day basis.
- Lead employees by example at all times.
- Perform employee corrections when necessary.
- Perform all customer service assistant duties and responsibilities at all times.
- Other duties as assigned.
- Positive attitude with outgoing personality.
- Strong time maintenance and organizational skills.
- Strong values, integrity, and loyalty to the company.
- Willingness to drive sales and produce sales increases for the company.
- Strong managing skills and experience in leading others.
- Ability to multi-task and handle fast paced, high stress situations.
- Strong teaching skills and willingness to learn.
- Naturally goal oriented and results driven.
- Ability to articulate professional conversations via email, phone, and in person.
- Ability to lift 30 lbs or more.
- Open availability and commitment to work weekends when needed.
- Knowledge of basic computer programs including Microsoft Word and Excel.
- Capable of performing business math including calculating percentages and margins.
- High School Diploma or equivalent GED.
- 2 Years experience in a leadership or education position.
- 2 Years customer service experience.
