Demo

Customer Support Specialist

Fair
Wilmington, DE Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/11/2025

About the Role

Pay : $18–$24 per hour, with plenty of room to grow.

Schedule :

  • 4x10 (work four days, 10 hours each, and enjoy three days off every week!)
  • Wednesday through Saturday from 12pm to 10pm.
  • Hybrid one day per week

About Fair

At Fair, we’re on a mission to reimagine the auto warranty world by blending cutting-edge technology, transparent pricing, and top-notch support. Our leadership team hails from industry powerhouses like Uber, Cruise, Instacart, and TikTok. Today, Fair serves drivers in 46 states, helping them secure vehicle protection plans that truly meet their needs.

We’re building a fast-paced startup environment that’s perfect for people who thrive on innovation, love cars, and want to take their sales career to the next level. If that sounds like you, consider joining us as a Passionate Automotive Concierge —someone who can connect with customers, understand their concerns, and guide them toward the best possible warranty solution. Your ability to listen, earn trust, and clearly communicate will give drivers the confidence that they’re making the right investment.

What You’ll Do

  • Engage Potential Customers : Handle inbound and outbound calls daily, learning about each driver’s unique situation so you can match them with the right protection plan.
  • Educate and Simplify : Use your knowledge of cars to explain warranty options in clear, everyday language—no technical jargon here.
  • Build Relationships : Listen actively, address any questions or worries, and customize the conversation to each customer’s needs.
  • Proactively Follow Up : Reach out to drivers who requested quotes or need more info, helping them finalize their purchase.
  • Problem-Solve with Care : Tackle objections or concerns with creativity and understanding—doing what’s right for the customer is our core value.
  • Collaborate and Improve : Share your insights with our team so we can continually enhance our sales approach as we grow.
  • Who You Are

  • Sales-Oriented : You thrive on talking to people, discovering their needs, and recommending smart solutions.
  • Confident Communicator : You have a knack for explaining complex ideas in simple, relatable ways.
  • Proactive and Organized : You manage follow-ups effectively, stay on top of your schedule, and keep priorities in order.
  • Quick Learner : You adapt fast and look forward to mastering new systems like Intercom, CRMs, and other sales tools.
  • Team Player : You flourish in a dynamic environment where collaboration and feedback lead to success.
  • Bonus Points If

  • You really love cars.
  • You’ve been (or could be) a mechanic.
  • You’ve got experience in customer support and sales.
  • Join us at Fair and help create a future where every driver gets dependable coverage—and a truly positive experience—on the road. Together, we’ll drive change in the auto warranty industry, one conversation at a time.

    Salary : $18 - $24

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