Service Advisor

Our service department business has increased dramatically! We are looking for an additional service adviser to help handle the increased business. Are you ready to jump-start your career and grow with our organization? If the answer is yes, apply below!

Description

$2,000 SIGNING BONUS FOR QUALIFIED CANDIDATES!

As a Service Advisor, you will meet with customers, determine vehicle's repair or maintenance needs, use extensive product knowledge to present the customer with this information as well as relay the recommended solutions by the service technicians for their vehicle. You will be the face of the service department; in charge and responsible for making customers feel comfortable and relaxed during and throughout the car servicing process, ensuring that each and every customer feels that their thoughts are acknowledged and heard, and most importantly that customers feel that they are in good hands and being treated with respect. We know that this is no simple task; the right person is needed for all this to happen!

Requirements and Preferences

• Very strong preference for candidates with experience in automotive or a similar industry
• Highly advanced communication skills, both oral and written
• Proven record of achieving exceptional customer satisfaction
• Above average energy level
• Preferred but not required: knowledge of vehicle mechanics
• A desire for a long-term career with our growing organization
• Personal and professional integrity
• Passion to serve customers to the best of your abilities
• Proficient computer skills; ability to comfortably use Microsoft Office products
• Dealer Track experience is preferred
• Valid Drivers License

Ideal Candidate Traits

• Positive attitude; present throughout all aspects of your work
• High level of professionalism
• Ability to remain calm in high-tension situations; level-headed
• Ability to make upset, frustrated, or misinformed customers calm and heard; ability to not take things personally
• Attention to detail
• Result orientated, team player
• Independent, proactive

General Responsibilities

• Greet customers promptly and in a warm, friendly manner
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by customer to service technicians
• Determine and recommend needed maintenance based on age, mileage, and history
• Prepare complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day; updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

If you are interested in becoming a mechanic or technician in the future, this is a great starting point for your career path. We promote in-house for the right candidates. We highly encourage those interested in a mechanic position to apply for this position as a place to start.

We look forward to working with you. Thank you for your time and interest in Fairbanks Nissan.

2610 South Cushman Street

Fairbanks, Alaska 99701

(907) 452-1701

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Employee Discount
• Health Insurance
• Paid Time Off

Schedule:

• Monday to Friday
• Weekends

Supplemental Pay:

• Signing Bonus

Experience:

• Automotive: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Automotive Service Advisor: 1 year (Preferred)

Location:

• Fairbanks, AK (Required)

Work Location:

• One location

Paid Training:

• Yes

Management:

• Team Lead
• Store Manager

Typical start time:

• 8AM

Typical end time:

• 5PM

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Company's website:

• www.fairbanksnissan.net

Company's Facebook page:

• www.facebook.com/fairbanksnissan

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No