What are the responsibilities and job description for the Salesforce & CRM Solutions Administrator position at Fairchild Equipment Inc.?

Job Description

ABOUT FAIRCHILD EQUIPMENT

Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only an eight-person operation to over 280 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned.

COMPANY CULTURE

We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team!

Family Values – Healthy work / life balance promoting a winning and pleasant work environment. Follow the Golden Rule.

Safety Always – We are committed to safety at all times and in all places.

Customers for Life – Excellence in customer Service. If we don’t deliver, let us know, and we WILL fix it!

Employer of Choice – Happy and productive employees who outwork the competition.

Active in our Communities – Outstanding citizens in the market we serve.

ABOUT THE POSITION

The Salesforce & CRM Solutions Administrator is the central point of contact for all things customer relationship management at Fairchild Equipment. This role plays a key part in all changes and enhancements within our Salesforce environment. You will lead our CRM (Customer Relationship Management) system by collaborating with key stakeholders, evaluating requests, implementing changes, training users, and executing our systems roadmaps. This position is a full-time Exempt position out of our Menomonee Falls branch reporting to our Marketing Manager.

DUTIES AND RESPONSIBILITIES :

System Administration :
Maintaining CRM system settings and configurations
Implementing updates and new features within the CRM platform
Perform customizations to optimize and meet company’s data and process needs, designing processes to automate when possible
Plan for upgrades and seasonal releases, implementing new features that become available and support business needs and goals
Technical Development and Support :
Provide guidance on best practices for system integration, customization, and scalability.
Train new users, answer questions, troubleshoot any issues and communicate updates with stakeholders.
Build security parameters and conduct audits
Build reports and dashboards and analyze data to identify trends and growth opportunities
Perform development necessary to connect with factory and other internal systems
Technical Leadership :

Act as the lead escalation point for issues related to Salesforce and CRM platforms, ensuring timely identification and resolution of technical challenges.

Develop and implement solutions within Salesforce and CRM platforms to meet business requirements for both new and existing functionality.

Collaborate with project managers, business analysts, and developers to design, develop, test, and deploy solutions, including dashboards, interfaces, and integrations.

Project Management :

Manage all activities related to Salesforce CRM full-cycle implementation projects.

Interface with stakeholders and development teams to define deliverables and ensure alignment with business objectives.

Develop and manage comprehensive project work plans, including resource allocation, schedules, costs, risk mitigation, quality assurance, scope definition, and change management.

Communicate project status, updates, and challenges to top management and key stakeholders.

Perform development necessary to connect with factory and other internal systems

Data Management :

Entering and updating customer information into the CRM system to ensure accuracy.

Cleaning and deduplicating customer data to maintain data integrity.

Segmenting customer lists based on demographics, purchase history, and other relevant factors.

Campaign Management :

Assisting in executing targeted marketing campaigns across various channels (email, SMS, social media) using the CRM platform as needed.

Reporting and Analysis :

Generating reports on key CRM metrics like sales cycle, customer lifetime value, etc.

Analyzing sales and campaign performance data to identify trends and areas for improvement.

Providing insights to sales and marketing teams to inform decision-making

Customer Support :

Assisting sales and customer service teams with CRM system usage and data access

Troubleshooting CRM issues and providing user support

REQUIRED SKILLS AND ABILITIES :

Proficiency in CRM software (Salesforce, HubSpot, etc.)

Strong data analysis and reporting skills

Excellent communication and interpersonal skills

Attention to detail and ability to maintain data accuracy

Understanding of marketing principles

Basic technical skills to troubleshoot system issues

Efficient analytical and organizational skills.

Expert written and verbal communication skills.

Must be organized, able to multi-task and prioritize projects.

Strong problem-solving capabilities, strong sense of responsibility and self-motivation and ability to work in a team environment spanning across offices.

Ability to sit for prolonged periods of time.

Ability to clearly communicate via the telephone and email.

Excellent internal and external customer service skills.

EDUCATION AND EXPERIENCE :

Bachelor's degree in business or information technology preferred.

Certified Salesforce Administrator preferred.

2 years of Salesforces Administrator experience, Salesforce Flow proficiency is a plus, at least 2 years' experience in a marketing or sales administration role preferred.

EMPLOYEE BENEFITS INCLUDE :

Full benefits package, including Medical, Dental and Vision insurance.

Ability to have a flexible work schedule.

Casual office dress code.

Generous Paid Time Off.

Paid Holidays.

401(k) retirement plan and Employer Match.

Wellness Program that offers the opportunity to earn a medical insurance discount.

Company Paid Short- Term and Long-Term Disability.

TRAVEL REQUIREMENTS :

Approximately 5-10% of travel may be required in the future.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.

Frequent physical activity of the position :

Stooping- bending body downward and forward by bending spine at the waist.

Kneeling- bending legs at knee to come to a rest on knee or knees.

Crouching- bending the body downward and forward by bending leg and spine.

Reaching- extending hand(s) and arm(s) in any direction.

Standing- remaining upright on the feet, particularly for sustained periods of time

Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Lifting- raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

Grasping- applying pressure to an object with fingers and palm.

Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.

Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.

Sitting- Prolonged periods of sitting at a desk and working on a computer

Occasional physical activity of the position :

Balancing- maintaining body equilibrium.

Fingering-perceiving attributes of objects by touching with skin, particularly that of fingertips.

The visual acuity requirements :

The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and / or operation of machines (including inspection); using measurement devices; and / or assembly or fabrication of parts at distances close to the eyes.

The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

The conditions the worker will be submitted to in this position :

The worker is subject to inside environmental conditions : Protection from weather conditions but not necessarily from temperature changes.

To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team. Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest! Fairchild Equipment, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply now!

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