Human Services Assistant - Client Services Access Team

Seeking an experienced administrative human services professional with a positive and "can-do" attitude to join the Business Operations department as a Human Services Assistant.

Front desk duties include executing the CSB check-in and check-out procedures using the electronic health record (EHR); scheduling and reconciling clinical and medical appointments in the EHR based on approved protocol for notification; fielding phone and in-person inquiries made by the public, clients, and staff in a prompt, courteous, and professional manner; and assessing for level of risk or emergency intervention; opening and closing program assignments in the EHR; updating financial and demographic information required in all client profiles in the EHR and processing payments.

Back-office duties include verifying insurance coverage and explaining insurance benefits as requested by clients; monitoring, researching, arranging and conducting annual review/updates of the EHR record with clients to ensure information is accurate and fees are properly set.

The successful individual will possess the ability to communicate clearly and concisely orally and in writing; multi-task; prioritize work; and must be detail oriented, accurate in data entry, organized, possess excellent customer service skills, and able to work in a fast-paced team environment. Protects individuals' confidentiality using existing state, local, and federal policies, and procedures. Maintains expertise in several databases related to the EHR, revenue cycle management, as well as Microsoft Office software. You will be required to work evenings and holidays.

Here are some of additional benefits CSB employees enjoy:

• The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and CSB recognizes that staff competence speaking a variety of languages is necessary to meet client needs. We encourage candidate's bilingual in English and a foreign language to apply. A foreign language skills stipend of up to $1,300/year (full-time) may be given for qualified bi-lingual employees.
• To find out more about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.

MINIMUM QUALIFICATIONS:
Any combination of education, experience and training equivalent to graduation from high school or GED issued by state department of education; plus three years of work experience, including two years in some area of human services (related two-year [associate] degree may be substituted for the required human service experience).

CERTIFICATES AND LICENSURES REQUIRED:
Valid driver's license

NECESSARY SPECIAL REQUIREMENTS:

• The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, driving record check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.
• This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

• 1 year of experience in behavioral health setting.
• 1 year of experience and working knowledge of Electronic Health Records.
• 1 year of experience and familiarity with HIPAA rules and regulations.
• 2 years of experience providing direct customer services.
• At least 2 years of front-line customer services experience to include responding to internal customer inquiries fac-to-face, by telephone, and in writing.
• Excellent computer skills and proficiency in the use of various office computers software's such as Microsoft Outlook, Word, Excel, and Power Point.
• Experience working independently with minimum supervision in a fast-paced, collaborative team environment with a strong commitment to customer service.
• Experience with effectively communicating with diverse bilingual/multi-lingual populations.