Human Services Worker II- Benefits and Prescription Access Specialist

Salary : $53,265.06 - $88,775.02 Annually

Location : FAIRFAX (HH12), VA

Job Type : FT Hourly W BN

Job Number : 25-00420

Department : Community Services Board

Opening Date : 02 / 15 / 2025

Closing Date : 2 / 21 / 2025 11 : 59 PM Eastern

Pay Grade : S19

Posting Type : Open to General Public

Job Announcement

At the CSB we are dedicated to making a positive impact in the community we serve. We are seeking an individual who is passionate about supporting others and has the skills to navigate the complexities of public assistance programs. As a key member of our team, you will : conduct interviews by engaging with individuals both in-person and over the phone to identify eligibility for benefit programs and facilitate benefits enrollments and renewals by assisting CSB individuals throughout the application process. Provide follow-up support, working closely with individuals, families, and service providers to ensure benefit determinations are made in a timely manner. Collaborate effectively, maintaining close communication with individuals and other service providers to deliver comprehensive support. The successful candidate will have the ability to read, comprehend, apply, and explain standard business material and complex public assistance policies and procedures. Must have proficient skills with Microsoft products and the ability to navigate other applications. Be able to access and evaluate data to ensure that established deadlines are met and prioritize multiple and varied tasks. Must have excellent customer service skills and the ability to resolve conflicts and think independently.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home () and CSB recognizes that staff competence speaking a variety of languages is necessary to meet client needs. We encourage candidate's bilingual in English and a foreign language to apply. A foreign language skills stipend of up to $1,300 / year (full-time) may be given for qualified bi-lingual employees.

To find out about the benefits of working with Fairfax County Government, please visit the

Note : To learn more about careers that make a difference, watch our video ""

Illustrative Duties

The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Maintains knowledge of current public assistance and employment policies and applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
• Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and / or medical public assistance programs;
• Performs client needs assessments to aid in making appropriate referrals to other services;
• Works with clients to assist with gathering the information required to establish eligibility;
• Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
• Ensures timely processing of applications to meet client needs and program policy mandates;
• Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;
• Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients; providers, attorneys, the public, and other interested parties;
• Assists clients in obtaining the resources necessary to meet emergency needs;
• Assists clients in obtaining services and coordinates these with other service providers as needed;
• Coordinates and manages clients' participation in a variety of services;
• Participates in case staffing with other County staff or community organizations to assess and address needs of clients;
• Prepares appeal documents and may represent the agency in administrative appeals filed by clients;
• Determines client's employment needs in order to develop a plan of service to move them towards self-sufficiency;
• Provides career counseling;
• Assists job seekers with job search and resume development;

Assists workforce development staff in the operation of employment programs.

Required Knowledge Skills and Abilities

The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Ability to use supportive counseling techniques to enhance and develop clients' problem-solving capabilities.

Employment Standards

MINIMUM QUALIFICATIONS :

Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field.

NECESSARY SPECIAL REQUIREMENTS :

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and sanction screening to the satisfaction of the employer. A TB screening upon hire and annually thereafter. This position is emergency / essential services personnel. (Required to report for duty during inclement weather and / or other emergencies.)

PREFERRED QUALIFICATIONS

At least 1-2 years of experience in Human Services.

At least 1-2 years of working in a behavioral health setting.

At least 1 year experience with Insurance verification.

At least 1-2 years of experience working with Electronic Health Records (EHR).

Proficiency using Microsoft Office applications

Experience with Multicultural backgrounds

Experience with effectively communicating with diverse bilingual / multi-lingual populations.

PHYSICAL REQUIREMENTS :

Ability to commute to various CSB sites. Job is generally sedentary in nature; however, ability to read data on computer monitor, lift up to 15 lbs., communicate by phone, and operate keyboard driven equipment is required. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE :

Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and / or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO / AA / TTY.

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following :

Group Term Life Insurance

Long Term Disability

LiveWell Program

Flexible Spending Programs

Paid Leave (annual, sick, parental, volunteer activity, and more!)

Paid Holidays

Contributory Retirement Plan

Deferred Compensation

Employee Assistance Program

Employees' Child Care Center

Commuter Benefit Program

Continuous Learning Opportunities

NOTE : Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program : https : / / studentaid.gov / manage-loans / forgiveness-cancellation / public-service

For additional details please visit the

Non-Merit Positions

Medical / Vision / Dental Insurance Coverage

Flexible Spending Program

Deferred Compensation

No benefits

What is the highest level of education that you have completed?

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

If you answered that you have a degree in the previous question, please indicate your area of study below. If you do not have a degree, please select "not applicable."

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list the discipline of your degree. If this question does not pertain to you or you do not possess a degree, enter "N / A".

How many years of full-time equivalent professional level experience do you have in human services or a related field?

How many years of full-time equivalent human services or related experience do you have providing customer focused support, which includes responding to internal and external customer inquiries face-to-face, by telephone, and in writing?

Do you have experience working with any of these Benefits? Please select all that apply.

Do you have experience with Microsoft software? Check all that apply.

Which of the following federal laws are your familiar in applying to your work? Please check all that apply.

Required Question

Salary : $53,265 - $88,775