What are the responsibilities and job description for the Customer Service Representative position at Fairfax Radiology Centers, LLC?
This is a full-time, benefitted position at our corporate office in Fairfax, Virginia. The hours are Monday – Friday, 8:300 AM – 5:00 PM.
Who you are:
As a Customer Service Representative, you’ll be the friendly voice and problem-solver for patients, healthcare providers, and insurance companies. You’ll take charge of medical inquiries, manage patient accounts, and help resolve issues with care and efficiency. You thrive in a fast-paced environment and love making a difference through exceptional service.
What you’ll do:
- Answer inbound calls from patients, healthcare providers, and insurance companies to assist with inquiries related to medical services, insurance claims, and billing inquiries.
- Discuss payment options with patients, establish feasible payment plans and ensure clear communication of terms.
- Investigate and resolve patient or provider complaints, following company protocols.
What you’ll bring:
- 2 years’ experience in patient accounting functions in a healtcare cpmpany
- In-depth working knowledge of patient registration, CPT and ICD-10 coding/charging, patient and insurance billing and collections, managed care and related federal and state regulations.
- Excellent communication skills, written and oral
- The ability to use all Microsoft office products, Excel, Word and Outlook is required.
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Minimum high school diploma or equivalent.
- College degree preferred
Who we are:
Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC, metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides leading-edge medical imaging at 20 outpatient locations throughout Northern Virginia. FRC works with local hospitals and health care providers to deliver an excellent patient experience and top quality, specialized care.
In addition to our suite of competitive and comprehensive employee benefits, you may also be eligible for the following:
- Employer paid Short-term and Long-term Disability Insurance
- Profit Sharing Plan
- Free Parking
FRC provides equal employment opportunities to all employees and applicants without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, or gender identity or expression, national origin, disability, military service, and genetic information (including family medical history), or any other factor protected by law ("Protected Characteristics").
