QA Aide

Description

Under the supervision of the Quality Assurance Supervisor, the Student Aide will assist the Customer Support team. The Student Aide is responsible for assisting with streamline all customer service related documentation, including cheat sheets, training documents, and manuals. The Student Aide will receive practical guidance on the inner workings of the Customer Service department.

Examples of Duties

• Assist in reviewing and assessing existing customer service documentation to identify gaps, inconsistencies, and areas for improvement.
• Support the development of updated cheat sheets, training documents, and procedure manuals, ensuring alignment with current best practices and company policies.
• Collaborate with project team members to enhance the clarity, accessibility, and usability of all documentation.
• Participate in the implementation of a robust review and approval process for all materials, ensuring accuracy and compliance with project requirements.
• Assist with tracking project progress, updating project documentation, and communicating updates to stakeholders.

Typical Qualifications

• Graduation from High School and a minimum of 1- 3 years of work experience in Customer Service.
• Enrolled as a full-time student at a college, university, or trade school for the upcoming fall to qualify for the program.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to perform accurate basic mathematical computations.
• Knowledge of Microsoft 365.
• Effective communication skills and the ability to work as part of a team.
• Possess a valid driver's license in good standing.
• Pass a background investigation and pre-employment drug screening.
• Specific safety requirements.