What are the responsibilities and job description for the Front Desk Agent position at Fairfeild Inn by Marriott Gallup?
We are seeking a dedicated Front Desk Agent to join our team at the Fairfield Inn by Marriott in Gallup, New Mexico! As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services and amenities
- Handle guest requests promptly and efficiently
- Process reservations and cancellations accurately
- Maintain a tidy and organized front desk area
Requirements:
- Previous experience in guest services, guest relations, or customer service preferred
- Excellent phone etiquette and communication skills
- Bilingual or multilingual abilities are a plus
- Knowledge of hotel or hospitality management is advantageous
- Ability to work in a fast-paced environment while maintaining a positive attitude
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Type: Part-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person