What are the responsibilities and job description for the Guest Service Agent position at Fairfield by Marriott Brooklyn?
JOB TITLE: Front Desk Agent
REPORTS TO: Front Desk Manager
POSITION PURPOSE: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s operations in any way required to ensure complete guest satisfaction.
Essential Responsibilities:
1. Greet, register, and assign rooms to guests of hotel.
2. Verify customers' credit, and establish how the customer will pay for the accommodation.
3. Keep records of room availability and guests' accounts using computerized property management systems.
4. Compute bills, collect payments, and make change for guests.
5. Perform simple bookkeeping activities, such as balancing cash accounts.
6. Issue room keys
7. Review accounts and charges with guests during the check out process.
8. Post charges, such as those for early departures and market purchases.
9. Transmit and receive messages, using telephones or telephone switchboards.
10. Contact housekeeping or maintenance staff when guests report problems.
11. Make and confirm reservations.
12. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
13. Record guest comments or complaints, referring customers to managers as necessary.
14. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
15. Answer all incoming phones in three or less rings.
16. Complete online “bucket checks” to ensure all accounts are current and comply with standards established
by the hotel’s comptroller and Front Desk Manager.
17. Any other reasonable duty as assigned by management
Job Types: Full-time, Part-time
Pay: $22.00 - $24.00 per hour
Expected hours: 16 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Weekends as needed
- Weekends only
Ability to Relocate:
- Brooklyn, NY 11217: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $24