What are the responsibilities and job description for the Front Desk Agent position at Fairfield by Marriott Emporia I-95?
Company Overview
Fairfield by Marriott Emporia I-95 is dedicated to creating a warm and welcoming atmosphere for our guests. With a focus on community and comfort, we provide thoughtful amenities and shared spaces that make every stay feel like home. Our commitment to hospitality ensures that each guest receives personalized service and attention.
Summary
As a Front Desk Agent at Fairfield by Marriott Emporia I-95, you will be the first point of contact for our guests, responsible for creating a positive first impression. This role is essential in ensuring guest satisfaction and enhancing their overall experience during their stay.
Responsibilities
- Greet guests warmly upon arrival and check them in efficiently.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Manage phone calls with professionalism and courtesy, addressing reservations and inquiries.
- Assist with the night audit process as needed, ensuring accuracy in financial transactions.
- Maintain an organized front desk area while managing guest check-ins and check-outs smoothly.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Foster positive relationships with guests to encourage repeat visits.
Qualifications
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a passion for helping others.
- Excellent communication skills, both verbal and written.
- Ability to multitask effectively in a fast-paced environment.
- Familiarity with front desk operations and hotel management software is a plus.
- Multilingual abilities are beneficial but not mandatory.
- Strong phone etiquette skills for handling guest inquiries professionally.
- A friendly demeanor with a focus on creating memorable guest experiences.
If you are ready to be the welcoming face of our hotel and create unforgettable experiences for our guests, we invite you to apply today at Fairfield by Marriott Emporia I-95!
Job Type: Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overnight shift
Work Location: In person
Salary : $13 - $14
