Housekeeping Supervisor

POSITION TITLE: Housekeeping Supervisor

REPORTS TO: Executive Housekeeper -> Operations Manager -> Assistant General Manager-> General Manager

POSITION SUMMARY:

The Fairfield by Marriott Inn & Suites Pottstown/Limerick is seeking a Housekeeping Supervisor with strong leadership abilities and organizational skills. The position will supervise all housekeeping employees, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Supervisory duties will be in the absence of the Executive Housekeeper and the remaining shifts will be working as a housekeeper.

Cleaning Responsibilities:

• Change and replace all bed linens and towels.
• Sanitize and clean all restrooms.
• Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
• Vacuum/mop all floors.
• Restock all room amenities.
• Assure all rooms are set up to company standards.
• Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.

Guest Service:

• Offers guests assistance whenever possible
• Responsible for resolving escalated guest relations issues
• Answers inquiries pertaining to hotel policies and services
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations
• Responsible for positively representing and promoting the property
• Ensures systems and procedures are in place and followed for guest safety and security

Leadership:

• Assist housekeepers with daily assignments
• Forecast scheduling needs
• Provide training and development for team members
• Assigns daily/weekly/monthly projects
• Run monthly department meetings

Ongoing:

• Other Duties as Assigned
• Completes daily housekeeping report
• Complete daily checklists
• Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers
• Reports any maintenance, security, or safety issues to the appropriate staff

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE:

• High School Diploma, GED, or equivalent years of relevant work experience required.
• Previous housekeeping experience highly preferred.
• Ability to efficiently work under time constraints.
• Superior guest service skills.
• Ability to work with cleaning chemicals.
• Must be able to lift, push, and pull 25-50 pounds frequently.
• Able to work a flexible schedule, including most weekends

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Shift:

• Day shift

Application Question(s):

• Can you work weekends?

Experience:

• Cleaning Experience: 1 year (Required)
• Housekeeping Supervisor: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Pottstown, PA 19464 (Required)

Work Location: In person

Salary : $12 - $14