What are the responsibilities and job description for the Night Auditor position at Fairfield By Marriott Tejhana LLC?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in providing exceptional service to our guests during the overnight shift. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during late hours, balancing financial transactions, and maintaining guest satisfaction. This position requires strong customer service skills, attention to detail, and the ability to handle various tasks efficiently.
Duties
- Perform night audit procedures, including balancing daily transactions and preparing financial reports.
- Provide excellent guest services by addressing inquiries, resolving issues, and ensuring a pleasant stay for all guests.
- Manage check-ins and check-outs during the night shift while maintaining accurate records.
- Handle phone calls with professionalism, providing information about hotel services and local attractions.
- Maintain security protocols throughout the hotel premises, ensuring guest safety.
- Assist with administrative tasks such as filing and data entry as needed.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Uphold high standards of hospitality management by creating a welcoming environment for all guests.
Experience
- Previous experience in hospitality or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with night audit processes is a plus.
- Excellent phone etiquette and communication skills are essential.
- Bilingual candidates are encouraged to apply to enhance guest interactions.
- Ability to work independently during overnight shifts while managing multiple responsibilities effectively.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel during the night hours.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $17