General Manager (GM)

Fairfield Inn Sandusky – Lodging, LLC

General Manager

Education and Experience

4 year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major;
OR
4 years' experience in the guest services, front desk, sales and marketing, management operations, or related professional area.

Leader/Management

• Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees. Also tasked with creating a motivating work environment to allow for the development of employees.
• Contributes to the successful development of the Assistant General Manager and/or Front Desk Manager and other direct reports.
• Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Creates/reviews all departmental schedules for accuracy and staffing demands.
• Oversees staff reviews.
• Ensures service programs/brand standards are in place and executed.
• Prepares for QA audits (i.e., daily and pre-visit activities).
• Reviews and follows-up on property GSS scores and comments.
• Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards

Financials

• Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, accounts receivable and payable, credit card reconciliations, and registration information.
• Reviews and validates vendor invoices.
• Interacts with in-house guests to prospect for new sources of business.
• Develops a long-term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff.

Guest Service

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodation.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Additional Requirements

• Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.
• Excellent organizational and prioritization skills.
• Ability to work independently.
• Superior customer service skills.
• Able to work a flexible schedule.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $45,000 - $55,000