What are the responsibilities and job description for the Front Desk Associate- Medical Office position at Fairfield Community Health Center?
Front Desk Associate Position Description
Position Summary: Under the direction of the Director of Clinical Operations, the Front Desk Associate is responsible for greeting patients, visitors and vendors, scheduling patient appointments and maintaining accurate records and accounts.
The Benefits of Fairfield Community Health Center
- 13 yearly paid holidays
- 4% 401(k) Match
- Up to 160 PTO hours
- Education assistance
- A mission to give
- Hands-on training
- Day one benefits
- Relaxed dress code
Primary Duties:
- Welcoming patients, visitors and vendors. Checking patients in for appointments as they arrive and assisting with check-in software as needed. Manages patient flow and communicates arrival and delays between provider and patient.
- Answering telephone calls courteously and scheduling patient appointments. Provides general office information or directs calls to appropriate office staff per caller inquiry.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Collects co-pays/visit charges. Scans photo identification, insurance cards and patient paperwork as applicable. Accurately documents all patient encounters within the electronic health record.
- Comforts patients by answering questions and responding to patient complaints.
- Maintains neat and clean waiting area and keeps work organized and free of clutter.
- Protects patient’s rights by maintaining confidentiality of all patient and financial information and adheres to policies/safety practices as established by FCHC.
Competencies/Skills:
- Strong oral expression and comprehension.
- Ability to work in a team environment.
- Ability to prioritize, multi-task and manage time effectively.
- Demonstrates excellent customer service skills through courteous and professional interaction with patients, visitors, vendors and staff.
- Demonstrates basic understanding and knowledge of electronic health record system, check-in software and Microsoft Office applications.
- Quality focus, strong organization and attention to detail.
- Demonstrates dependability through good attendance and punctuality.
- Willingness to learn, embrace change and maintain a positive attitude.
Experience, education/training and licensure:
- High school diploma or GED equivalent required.
- 1 year of experience in ambulatory primary care or related office setting preferred. Federally Qualified Health Center experience preferred.
- 1 year of Electronic Health Record (EHR) experience preferred. NextGen experience preferred.
About Fairfield Community Health Center
We are a 501(c)(3) non-profit organization, working to improve the overall health and wellness of our community. Our purpose is to make sure everyone has access to quality, affordable healthcare, regardless of insurance or income status.
Our integrated approach to care gives us a complete look at all aspects of health in order to determine the best health plan to fit our patients unique needs. Our mission is "To Strengthen the Community by Caring for You."
For more about us, visit our website at https://www.FCHC.org
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Medical Specialty:
- Pediatrics
- Primary Care
Schedule:
- 4x10
- 5x8
- Day shift
- Monday to Friday
Application Question(s):
- Do you have experience with Electronic Health Record (EHR) systems, if so, how many years?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $30,900 - $39,100