What are the responsibilities and job description for the Assistant Sales Manager - Harley Davidson position at FAIRFIELD CYCLE CENTER, INC.?
Job Data
Job Title………………….
Assistant Sales Manager
Department……………...
Sales Department
Supervisor……………….
Sales Manager
Summary Description
Manages employees and operations of the sales department as directed by the Sales Manager.
Key Result Areas
- Sales Department Operations
- Customer Service
- Management
Major Duties and Responsibilities
1)
Sales Department Operations as directed by the Sales Manager
- Ensure sales department contributes acceptable levels of gross and net profit.
- Ensure sales personnel are well trained, motivated, and available when needed.
- Maintain a sales history and/or vehicle history logbook.
- Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.
- Become familiar and efficient with all phases of the computer system required for sales management.
- Assist in maintaining a balanced new and used unit inventory in proportion to sales.
- Ensure procedures are completed in a timely manner and proper completion of all paperwork.
- Initiate procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
- Maintain clean efficient facilities.
- In conjunction with the Marketing Coordinator and through the use of different media, including print internet and radio, promote the sales department as the best choice for Harley-Davidson riders in an ever-increasing area surrounding the dealership.
2)
Customer Service
- Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.
- Greet customers immediately, in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Ensure customers are properly qualified for needs, wants, and ability to buy.
- Work with the Service Manager to ensure timely completion of new, used and sold motorcycles.
- Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.
- Ensure cross sales of P&A, financing, general merchandise, warranties, HOG Dues, insurance products and services.
- Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
- Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
4)
Other Duties
- As assigned by Management.
Supervisory Responsibilities
- Establish departmental work schedule, balancing the work load of all employees.
- Train Sales Representatives to use consistent and current sales methodologies.
- Set policies and procedures for sales department.
- Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
- Assist with recruiting, interviewing, hiring, and terminating employees.
- Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files.
- Provide training for all sales employees (seminars; workshops; sales schools, etc.).
Commitments
- Treat all employees and customers fairly, courteously, and with dignity.
- Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
- Remain current with all sales departments training available by reviewing Garage Composite, HDU and attending seminars, workshops, and other related training programs.
- Be prompt and available for flexible scheduling.
- Be honest and fair in all business dealings.
- Demonstrate an interest in growing the sales business.
- Focus on quality.
Qualifications & Job Requirements
- 5 years progressive experience within the sales department of a motor vehicle dealership.
- Prefer knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- M1 Preferred
Physical Demands
- The noise level in the work environment is usually loud.
- Requires the use of both hands.
- Frequently required to bend, stoop, crouch, reach, handle tools, and lift 50lb. of material.
- Frequently requires the ability to balance and push a 1000lb. motorcycle.
Working Conditions/Environment:
The noise level is usually loud. Potentially exposed to exhaust fumes, other airborne particles, battery acid, gasoline or other toxic materials commonly found in a motor vehicle service department. Bend, stoop, reach, crouch or sit doing computer work for extended periods.
This job description does not list all the duties of the position. You may be asked by management to perform other duties. You will be evaluated, in part, based upon your performance of the tasks listed in the job description at any time. The employer has the right to revise this job description at any time. The job description is not a contract for employment.
