What are the responsibilities and job description for the General Merchandise Associate position at FAIRFIELD CYCLE CENTER, INC.?
Job Data
Job Title………………….
General Merchandise Associate
Department……………...
General Merchandise Department
Supervisor……………….
General Merchandise Manager/Assistant General Merchandise
Summary Description
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
Key Result Areas
Customer Service
- Retail Sales of General Merchandise
Major Duties and Responsibilities
1)
Customer Service
Provide excellent customer service to all of the dealership’s customers.
- Greet customers immediately, in a courteous and friendly manner.
- Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to customers.
- Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
- Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
- Notify customers when special orders or back-ordered items are received.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
2)
Retail Sales of General Merchandise
Provide prompt and accurate service at cash register.
- Assist General Merchandise Manager with attaining retial sales plans in General Merchandise.
- Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
- Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)
- Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.
- Create well-organized presentations, which appeal to our customers.
- Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
- Continuously maintain showroom product availability by stocking shelves and displays.
- Maintain update customer mailing lists.
- Attend training sessions to keep current with merchandising & inventory control issues
3)
Other Duties
As assigned.
Supervisory Responsibilities
No Supervisory Responsibilities
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Demonstrate professionalism in providing customer service.
- Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise.
- Accept direction, follow instructions and work well with others.
Qualifications & Job Requirements
Must have ability to get along with broad customer base.
- Schooling or experience in merchandising and retail sales preferred.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Physical Demands
Must have the ability to stand and walk the sales floor for most of the day.
- Frequently required to bend, stoop, crouch, reach, and lift 50lb. of merchandise.
Working Conditions
Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.
