What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn and Suites by Marriott Atlanta...?
As a Hotel Front Desk Agent you will serve as our guests’ first point of contact, manage all aspects of their accommodation and help create a pleasant and memorable stay for our guests. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Customer service skills, along with work experience in the hotel industry, is preferred.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with FOSSE
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Overnight shift
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $14 - $16
