What are the responsibilities and job description for the Guest Service Representative position at Fairfield Inn and Suites Louisville East?
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests and ensuring their overall satisfaction during their stay. This is an excellent opportunity to work in the hospitality industry and contribute to creating memorable experiences for our guests.
Duties:
- Greet guests upon arrival and provide a warm welcome
- Check-in and check-out guests efficiently and accurately
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a professional manner
- Maintain a clean and organized front desk area
- Operate phone systems and handle incoming calls with proper phone etiquette
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
- Strong customer service skills with the ability to anticipate guest needs
- Excellent communication and interpersonal skills
- Proficient in using computer systems and hotel software
- Ability to multitask and work in a fast-paced environment
We offer competitive pay and benefits packages for our employees. Join our team and be part of creating memorable experiences for our valued guests.
Note: All positions must be paid, including internship positions.
Job Type: Full-time
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Relocate:
- Louisville, KY 40299: Relocate before starting work (Required)
Work Location: In person