Hotel Assistant General Manager

The Fairfield Inn and Suites Pittsburgh Downtown is seeking an Assistant General Manager who is knowledgeable of a focus served hospitality business. We are looking for a person who has had prior experience in Front Desk and Housekeeping operations.

Examples of Duties:

• Works closely with the General Manager to implement and manage the Housekeeping and Front Desk departments daily quality process including goal communication, staff member improvement, compliance with standards of product and performance, service recovery and problem prevention.
• ·Disseminates feedback from guest comments regarding guest satisfaction and respond accordingly.
• Communicates effectively both verbally and in writing to provide clear direction to staff.
• Assigns and instructs managers in details of work.
• Observes performance and encourages improvement.
• Monitors hotel traffic and makes staffing adjustments accordingly.
• Supervises and reviews cost and inventory controls.
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Prepares written correspondence to guests.
• Listens and extends assistance in order to ensure guest satisfaction.
• Remains calm and alert especially during emergency situations and heavy hotel activity.
• Prepares forecast, expenses and actual results for revenue and expenses.
• Plans, organizes, chairs, attends and/or participates in various hotel meetings, staff meetings, executive committee meetings, safety meetings, etc.
• Surveys and performs property inspections on a daily basis by visually identifying areas of the Hotel for needed improvements such as guest rooms, public areas and restaurants.

Specific Job Knowledge, Skill and Ability:

• Ability to effectively deal with internal and external customers, collecting accurate information and resolve complaints.
• Knowledge of running a hotel including budgets, forecasting, inventory and labor control.
• Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, organization development and coordination of large-scale work projects.

Qualifications:

• Any combination of education and experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge skills and abilities.
• Two years previous management experience in a hotel environment.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person