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General Manager - Marriott Autograph Experience Preferred
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by Hotel EMC2 - Full Time
Hospitality / Hotel / Resort / Manager - General Manager
Summary
SMASHotels is seeking a dynamic and results driven professional to become the General Manager of our 195 room, urban upscale, one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel and hospitality experiences. Marriott Autograph experience is preferred.
The ideal candidate will be someone who possesses an entrepreneurial spirit that can operate in a branded environment and deliver exceptional guest and financial results through recruiting and the development of a progressive hands-on management team. Most importantly, the candidate should have a solid background in all aspects of hotel and food and beverage operations, sales, marketing and revenue management. Candidate must demonstrate a track record of quantifiable results, passionate leadership, creativity and high energy to deliver an inspirational guest experience as well as motivate, nurture and lead a team committed to personalized service, innovation and dynamism. Candidate must have at least 5 years of full service Hotel Management experience, at the GM or Hotel Manager level, along with extensive Food and Beverage experience.
Duties and Responsibilities
The duties and responsibilities of our ideal candidate include :
- Breathing life into this unique high-brand identity hotel.
- Pre-opening of a full service lifestyle hotel in Chicago.
- Oversight of the culinary one-of-a-kind landmark restaurant / bar, 195 guest rooms, and two meeting / banquet rooms.
- Marriott Brand experience.
- Ensuring financial success by aggressively pursuing revenue goals while managing expenses.
- Assuming overall responsibility for revenue management.
- Meeting or exceeding each year's budgeted revenues, NOI, and cash flow as established jointly with ownership prior to the start of each calendar year.
- Ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state, and municipal authority.
- Ensuring effective and efficient control of the hotel's operations along with compliance of all franchise standards, while maintaining the highest levels of recognition in quality assurance, guest service and satisfaction (as indicated through industry and customer reviews), and employee inspiration, integrity and satisfaction.
- Responsibility for regularly communicating and reporting to ownership, including monthly meetings, to review performance of financial and strategic objectives, and provide a regular updated forecast for future performance, as well as informal meetings and follow up as requested.
- Oversight of all departments and executives including Rooms, Sales, Marketing, Food and Beverage, and Engineering / Maintenance.
- Community involvement and leadership within the hotel industry, as well as local organizations whose mission is in strategic alignment with the brand identity of the hotel.
- Setting an example of high ethical standards at all times, and hands-on involvement, enthusiasm, and availability throughout all areas including sales, private events, and guest relations.
- Maintaining effective open-door communication system that crosses departmental lines in order to reach all employees.
- Maintaining a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
About the Company
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.
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