What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Fairfield Inn and Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette.
- Handle guest inquiries and resolve any issues or concerns with professionalism.
- Maintain accurate records of guest information and reservations.
- Assist with night audit duties as required.
- Provide information about hotel amenities, services, and local attractions.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Uphold high standards of guest services and hospitality management.
Skills
- Proficiency in phone systems and strong phone etiquette.
- Experience in guest services and guest relations within the hospitality industry.
- Knowledge of hotel management practices is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills and attention to detail.
- Ability to work well under pressure while maintaining a positive attitude.
- Familiarity with night audit processes is beneficial but not mandatory.
Join our team as a Front Desk Agent to provide outstanding service while creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Night shift
- Overnight shift
Ability to Commute:
- Elkin, NC 28621 (Required)
Ability to Relocate:
- Elkin, NC 28621: Relocate before starting work (Required)
Work Location: In person
