Front Desk Training Supervisor

We are looking for highly skilled, ambitious individual to support our growth and see the opportunity for their own development.

- Do You believe that service is not just a series of transactions? , it is about creating guest experiences

-Does Leadership comes naturally to you?, regardless of your title; and you aspire to lead others to success

-Can you Empathize? So that both guests and staff feel it!

- Do You feel like you are team player and can wear different hats?

Then this is a perfect fit for you!

Compensation:

$20 - $24 hourly

Responsibilities:

What you will be doing:

• Develop and implement comprehensive training programs for front office staff, including customer service, hotel policies, and procedures
• Conduct regular training sessions, workshops, and evaluations to ensure staff is knowledgeable and skilled in front-office operations
• Identify training needs and performance gaps among associates
• Monitor guest feedback and service standards, using insights to adjust training initiatives as necessary
• Maintain an up-to-date knowledge of hotel software, systems, and procedures to provide ongoing support and training
• Must be able to understand and execute Marriott Brand Standard Audit requirements.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Acts As Manager on Duty in the absence of the General Manager.

Qualifications:

Requirements:

• Experience in hotel management or front office operations. (1-2 years minimum)
• Experience in training and supervising staff in a hospitality environment
• Outstanding attention to detail and extremely organized
• Excellent communication and interpersonal skills
• Proficient in hotel management software and Microsoft Office Suite
• Flexible schedule to accommodate training sessions and team needs
• Marriott Brand experience preferred
• Flexible Schedule- must be able to work weekends and holidays. Shift times will Vary as well.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel management: 1 year (Required)
• Supervising: 1 year (Required)
• Guest services: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $20 - $24