What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn by Marriott?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests, handling inquiries, and managing reservations efficiently. If you have a passion for hospitality and enjoy working in a dynamic environment, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest accounts.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Operate phone systems to manage incoming calls and assist guests with their requests.
- Maintain accurate records of reservations, cancellations, and special requests.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of the day.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address guest complaints or concerns promptly and professionally to ensure a positive experience.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Experience
- Previous experience in customer service or hospitality is preferred, particularly in hotel environments.
- Familiarity with front desk operations and hotel management software is a plus.
- Strong communication skills with an emphasis on guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A proactive approach to problem-solving with attention to detail in all tasks performed.
Join our team as a Front Desk Agent where your contributions will help create unforgettable experiences for our guests!
Job Type: Full-time
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
Ability to Commute:
- Fort Worth, TX 76137 (Required)
Ability to Relocate:
- Fort Worth, TX 76137: Relocate before starting work (Required)
Work Location: In person
